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Artis Customer Contact
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Cardiff, South Glamorgan
Client Delivery Director
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Salary: £80000 - £90000 per annum + Competitive Bonus & Bens |
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Overview
Artis Customer Contact are pleased to be supporting this major player in the business process outsourcing market in their search for a Client Delivery Director. You will be joining a fast-paced solution driven environment, where you will need to build solid relationships, with your clients and internal stakeholders ensuring change is delivered effectively and at pace. Working across the business, you will be expected to proactively address and resolve any issues that arise ensuring that contractual obligations are met for both parties, providing a market leading service that helps cement the business partnership. You will need to have a strong commercial awareness, spotting opportunities to develop new and grow existing business, that is aligned to the client's values while driving change solutions through the service delivery operations team, that ensure the client and their customers experience goes beyond expectations. Essential Experience in… Business Process Outsourcing or Business Process Management or Outsourced Contact Centre partnerships. Commercial and business acum. P&L Management. Contract and SLA's negotiation. Excellent communication skills are a must Interpreting analytical information and producing reports for clients that are easily understood. Building strong customer relationships and partnerships in an outsourced arena. Influencing and motivating others to deliver successful change across variety of different functions. Benefits include… Competitive bonus Strong pension Life assurance Private medical insurance Excellent holiday allowance Long list of flexible benefits Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://www.artisrecruitment.co.uk/privacy-policy This job was originally posted as www.totaljobs.com/job/89775167