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BPP University
,
Manchester, Greater Manchester
Apprenticeship Operations Executive
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Salary: £19,000 per annum |
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Overview
Who we are BPP is a global education provider delivering apprenticeships, professional qualifications, degree courses and professional development programmes. At BPP, we work closely with employers and professional bodies to make our learning as real world, relevant and future facing as possible. We do it for the biggest names and we do it in specialist areas. That includes law, accountancy, financial services, nursing, technology and more. And it covers a range of qualifications to develop careers at every stage and every level of development. What you’ll do This is an exciting opportunity to work within the Professional Apprenticeship operations team. You will be recruiting staff as part of our corporate offering for some of the largest professional and financial services firms in the country. Once recruited the executive will assist the learners through the admissions / onboarding process which is to ensure that the learners are signed up with the correct compliance documents and inputted into the funding systems in a timely manner. Matching applicants to client requirements, arranging interviews, providing feedback and reporting to clients. Responsible for ensuring the ESFA funding rules are adhered to through the process by audit checking all documentation completed for learners that wish to enroll with BPP. You will also be responsible for the end to end accurate processing of new apprenticeship starts from; managing the apprenticeship completion process, accurate data entry of breaks and leavers and any amendments/changes to funding information within the PICS system to reporting requests received into PICS mailbox. Role requirements With excellent communication skills, you will have a positive telephone manner and the ability to build rapport and maintain empathy with students and clients. You have the ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed. You must have excellent organisational and time management skills. The ability to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role is essential. You have the ability to apply numerical skills to analyse data, interpretation of facts and figures presented in the form of statistical tables and diagrams, thinking critically and checking for errors or variance from targets. You must be comfortable working within defined Key Performance Indicators and Service Levels. You will be passionate about client service with a positive approach to dealing with people. You are proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive. Please note that the successful candidate will be required to undergo a Basic DBS check. What we offer BPP exists to help people make the most of their talents - just ask the students who study with us every year. We aim to have an equally positive impact on our employees' careers by providing the culture, career development opportunities and extra benefits to inspire you personally and professionally. BPP invests heavily in your career development - you will have free access to all of BPP's courses - from gaining an ACCA accountancy qualification, in-house leadership and management training or wide range of personal and professional development opportunities to a Graduate Diploma in Law, you can take your career in any direction you like. Add to this a comprehensive benefits package, including 25 days’ holiday, private medical insurance, life assurance, group personal pension plan and the cycle to work scheme, and you’ll find the BPP Professional Education Group a great company to work for.