Service desk analyst (1st line)

C P S Group ,
Cardiff, South Glamorgan
More Details
Job Type: Full-time
Salary: £18000 - £22000 per annum

Overview

Role: Service Desk Analyst (1st line) Location: Cardiff Salary: £18,000 - £22,000p/a My client is very well known in the financial market and voted in the top 100 companies to work for. With modern offices in Cardiff which include Games rooms, break out areas, bar areas that are open on Fridays. Work life balance is at the heart of this business, work hard play hard mentality. The nature of the role will be fast-faced, team-orientated with customer service and strong work ethic at the core of all interactions. The role will be rewarded with opportunities to learn and progress in Technology, gain new skills and certifications and develop an exciting career in IT. Key Responsibilities: Providing 1st line support to internal staff members Have a willingness to learn and support new technologies quickly Resolve incidents, investigate and solve problems and liaise with other teams and third parties to ensure proper implementation of solutions Complete administration tasks including setting up new starters, movers and leavers Complete installation of software and hardware in line with agreed policies and procedures The ideal candidate will possess some, if not all, of the following attributes: Previous experiencing work in IT or a Customer Contact Centre Windows 7 - 10, Microsoft Suite knowledge Strong interest in Technology & Customer Service Experience working in a busy office environment Willingness to participate in a shift rota Demonstrable written and spoken skills Demonstrable organisation & prioritisation skills Alternatively, please send in an up to date copy of your CV for review in response to this advert. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://www.cpsgroupuk.com/company-policies

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