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Woodrow Mercer Group
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Leeds, West Yorkshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
Are you passionate about delivering outstanding customer service? If so, then this could be the role for you My client based in South Leeds are now looking for a Customer Service Administrator to join their fast-paced team. While meeting and managing customer expectations, you will be the first point of contact for customers at all levels. Here's what a typical day will look like: The accurate data entry of all customer orders, received via telephone and email First point of contact for all incoming sales orders, ensuring that call abandonment rates are kept to a minimum and in line with key performance indicators Using SAGE and other internal systems to check stock availability Responding to sales related queries to provide a resolution, best suited to the customer and the business Confirming prices, resolving any discrepancies and managing customer expectations Ensuring order errors are kept to a minimum and maximizing customer order values Working with internal departments to update the customer on out of stock items, delivery dates and prices Promoting new lines and special offers Liaising with internal departments and contacts within the sales team to ensure a smooth delivery of service Ensure customer expectations and requirements are identified, and fully managed, throughout the sales process and beyond To continually update and maintain knowledge of the brands products to ensure customers receive the very best service Pro-actively conduct telephone sales activity to generate new prospects and manage customers in the sales cycle Build professional and excellent relationships with new and existing customers Provide customer support, investigating and resolving issues first time wherever possible Escalating customer enquiries and complaints as and when appropriate Raising return and refund requests in an efficient and timely manner Utilising recording systems in place Ad hoc tasks as requested by management Is this you? Professional telephone manner Retail, sales or customer service experience Ability to work under pressure to deadlines and KPIs Excellent computer and administration skills Excellent communication skills, both written and verbal Excellent attention to detail with the ability to investigate and problem solve Ability to work under pressure and prioritise workloads Please contact me on or give me a call on if you're interested in hearing more. INDFIN