IT Infrastructure Technician Apprenticeship NVQ Level 3

Leaping Man Group ,
Wolverhampton, West Midlands
More Details
Salary: £4.15 per hour

Overview

Are you looking for an alternative to college or sixth form? Are you looking to kick-start your career within the IT industry? Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid? If the answer is yes, then an LMPQ IT Apprenticeship could be for you Our Employer: Oosha started out to make IT simple for customers. We want to ensure they can focus on running their business without being let down by or worrying about technology. Our aim is to build a truly authentic company with smart, genuine and straight-talking people who don't hide behind a corporate mask. We're often referred to as a 'breath of fresh air', because we take the work we do seriously, but never ourselves. Ultimately, we want to be world-class. To become a leading service provider for the legal sector, with a splash of humour thrown into the mix. We're always on the lookout for new challenges. From entering mud runs, raising questions over our general knowledge in a charity quiz, to competing for the top spot in 5-a-side football. We'll always be on hand to throw ourselves into the mix, with a smile of course. We are now seeking an apprentice to join us. Our business employs 48 staff and is growing so this is a great time to join. You will be part of the growth plans for the business and a permanent opportunity is on offer after the apprenticeship period. Your training will be over a phased period with steady progression of milestones in place, this will be with the IT Service Desk Manager as well as other departments within the business. This will include basic level ITIL as well as customer services training. About the Role: Your duties will include: · Offering 1st line support · Data restoration · Comprehensive technical support · Proactively updating customers with call status and resolution progress · Escalating potential service issues initially to designated escalation contact · Going out and dealing with problems onsite · Answering inbound support telephone calls and offer support to the customer · Updating Helpdesk Ticket system · Being responsible for personal ticket queue, updates and completing tasks · Providing a friendly and helpful first point of contact for clients · Listening to client issues, noting key information and being patient with client conversations · Promoting a “can do” attitude, by looking for solutions and not problems Requirements: Successful applicants will: · Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2 · Be able to attend our training Academy in Birmingham weekly for your classroom-based days Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role Desired Skills: Strong inter-personal and communication skills Desire to achieve Confidence Personal Qualities: Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual. Career Progression after Level 3 – This can lead on to: Possible permanent position with this employer upon completion of the apprenticeship · Help Desk Technician, First- and Second-Line Support, IT Infrastructure Technician and many, many more Working Hours: Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC Training to be provided: · Level 2 Certificate in Work skills with Embedded IT – Pre-Apprenticeship: 8 weeks with 16 days in total at our Academy · Level 3 Digital Industries Advanced Apprenticeship – Infrastructure: 12/13 months made up of 1 day per week at our Academy (paid day), and 4 days in your IT company employment for the whole of the apprenticeship where you will cover the following modules: MTA Mobility & Devices, MTA Networking Fundamentals MTA Server Administration Coding and Logic Business Processes · You will receive full training at LMPQ's Microsoft Imagine Academy as well as on the job training. You will complete the following industry recognised qualifications: Microsoft Technology Associates in: Networking & Architecture Mobile Operating Systems Cloud Services Coding & Logic We look forward to receiving your application :) This job was originally posted as www.totaljobs.com/job/89959723

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