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Technology1
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Liverpool, Merseyside
IT Field Engineer
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Job Type: Full-time |
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Salary: £23,000 per annum |
Overview
Our client are seeking a 2nd Line Support Engineer to join their team in Liverpool on an initial 12 month fixed term contract. This role requires occasional travel to cover another site in Barrow (expenses are paid for this). IT Deskside support background in End User Computing within a corporate environment Appropriate customer facing/user support experience - Tier 1 and 2 Experience with building physical and virtual machines Proficient with operating systems, such as, but not limited to: Windows 7 - 10 Windows Server 2008 - 2016 Basic working knowledge of server infrastructure and networking Technical troubleshooting in heterogeneous environments Experience working with ITSM Ticketing Systems & Call Management suites, such as ServiceNow and Remedy. Knowledge and understanding of working to defined SLAs and KPIs Understanding of IT workflows/ITIL practices is desirable. Printer support - Hands on, change waste toner cartridges and toners, diagnose faults on standalone printers and installation of new devices. Mobile Phone Support, Apple Smart Devices, iPads, Mobiles. Outlook Clients & Office 365 Suite. Computer Domains, adding computer names to domains, Passwords, AD Admin Laptop Hardware investigation skills. Hardware Familiarity, simple Hardware component swaps. Network Printer Support and Setup Ability to pitch technical conversations at the required level SKILLS: An excellent troubleshooting mentality Excellent communication skills both verbal and written Ability to multi task, handle high workloads and high call volumes in a busy working environment Proactive approach to problem solving and service improvement Ability to cross train and pick up different technologies as required Ability to liaise effectively with users and other support team members Demonstrable experience in the following technologies: Windows 7, 8.1 and 10 / Office 2010 - 2016 and 365 / SharePoint / Active Directory Mobile phones (iOS, Microsoft and Android)