Product Features
Blog
Contact Us
Sign In
Affinity Water
,
Leominster, Herefordshire
IT Service Desk Analyst (1st Line Support)
|
|
Job Type: Full-time |
|---|
Overview
Are you looking for a role that values people over process? Want a job where you’re at the front line of IT Support, helping your colleagues every day? Everyone loves it when that niggling IT problem is fixed. When the WIFI connection returns just in time to make that important call, when the printer springs back to life to deliver those key reports, or when the spinning wheel of doom finally disappears. It’s people like you who make those little wins possible. It’s you who has the nouse to identify incidents and find solutions. It’s you who puts a smile on people’s faces after helping them through their query. And it’s you we want to hear from. What can I expect? When you join the Service Desk team at Affinity Water, you’ll provide support to 1500 colleagues and stakeholders every day by logging and responding to incidents and service request tickets. You’ll manage user interactions via email, phone and face to face, dealing with issues at first level or escalating where needed. Day to day, you’ll perform user admin tasks such as creating/deleting users, organising email distribution groups and providing access to requested systems and services. You’ll ensure all information is recorded accurately when calls are triaged to colleagues within the Service Desk, and you’ll be excited to problem-solve issues with your 3rd line teammates. What do I need? You’ll understand the importance of the role you play in delivering an exceptional service to your customers. You’ll recognise that this role is highly valued in the IT Services team and have a real drive to provide an engaging, quality and timely service; putting the customer at the heart of all you do. You’ll have a sound technical background with some experience in a similar IT Service Desk role. An understanding of ITIL methodology, end user computing environments and Office 365 is key. As the service you’ll provide is essential to the business, you’ll be comfortable participating in a weekend standby rota to ensure someone’s always on call if there’s an issue. It’s all part of your outstanding service. What’s in it for me? The work you'll do is essential for Affinity Water to deliver safe drinking water to our customers every single day. In return, you'll be entitled to a host of benefits including a double-matching pension scheme, on-the-job training and career development opportunities, and a holiday allowance that increases with length of service. So the longer you stay, the more you gain. Think you've got what it takes? Get involved in the story behind your water and be part of our vision to be the leading community-focused water company. Apply now and follow the quick and easy application questions to submit your interest. Everyone will get a response.