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Sopra Banking Software Ltd
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Sheffield, South Yorkshire
Application Support Engineer
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Salary: From £25,000 to £28,000 per annum competitive salary plus benefits |
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Overview
Sopra Banking Software is seeking an Application Support Analyst to investigate, replicate and resolve (with assistance from the technical teams) software issues raised by customers using our software products. The successful Application Support Analyst will be liaising directly with customers to understand the nature of the issue they are experiencing, and then helping them to resolve it within agreed Service Level Agreement's, possibly liaising with other internal teams and stakeholders. In order to achieve this, the Application Support Analyst needs to possess strong communication skills (written and verbal) and have a good technical grounding (reading/understanding code and familiarity with databases). The ideal candidate will have: · Good self-discipline, organisational, verbal and written skills. · Excellent customer service skills with the ability to establish rapport with internal and external customers. · Demonstrable experience of communicating complex technical issues and solutions to an audience with a wide range of technical ability. · Strong analytical/problem solving ability · Software/Technical grounding · Experience of using JIRA is advantageous, but full training will be provided. · Experience of Oracle of MS/SQL databases is essential but training can be provided. · Knowledge of 3GL or 4GL programming language and experience of Uniface is an advantage, necessary training will also be provided. · Experience of the full development life cycle from business case/process modelling through to delivery and support for a live environment. · A team player with a positive 'can-do' attitude, capable of delivering results, making decisions and communicating effectively at all levels. · Experience of communicating with a global distributed team. In return you will benefit from: By joining the Sopra Banking Software team you will enjoy our excellent rewards and benefits schemes including a 6% pension contribution, employee share scheme (buy one get one free), an option to buy or sell holiday days,medical insurance, critical illness cover, a health cash plan, andan openness to discussing flexible working arrangements,plus many more excellent benefits. Salary of £25,000 - £28,000 p/a About us: Sopra Banking Software is one of the fastest growing global Fintech companies, featured in IDC Fintech Top 100 Rankings We build the technology that powers the world’s best financial institutions, enabling millions of people to access better financial services. We are committed to employing a diverse and creating an inclusive culture where all our people can be themselves and succeed on merit. So if this sounds like a culture you would like to be part of then be assured that we will welcome your application. We believe our people are our greatest asset. We actively encourage the professional development of our employees with on the job training, learning from our subject matter experts, access to our Sopra University e-learning, and the benefit of external training opportunities. As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team. This job was originally posted as www.totaljobs.com/job/89956056