Infrastructure Technician Apprentice NVQ Level 3

Leaping Man Group ,
Birmingham, West Midlands
More Details
Salary: £4.15 per hour

Overview

Job Description: Are you looking for an alternative to college or sixth form? Are you looking to kick-start your career within the IT industry? Do you want to gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid? If the answer is yes, then an LMPQ IT Apprenticeship could be for you Our E mployer: SeadOak has experience in IT for Government, Health Care and Transport, and has worked with organisations of all sizes from sole traders to multinational companies with thousands of employees. From small beginnings to the mighty oak, we will be pleased to assist you. SeadOak has a history of working with organisations that have a mission to improve society. This gives SeadOak a missional understanding which is not generally present in public limited companies with shareholders. SeadOak is based in the West Midlands which provides a central location for reaching the whole of the UK. SeadOak uses modern technologies to remotely provide support services to businesses in other countries such as Australia and New Zealand. SeadOak is committed to minimising its carbon footprint and aims to become a carbon neutral company. SeadOak shares 10% of its profits with a number of charities working in third world countries and with young, frail and vulnerable members of society. Whilst committed to remaining profitable, SeadOak’s primary aim is to ensure its customers are happy and will always strive to go the extra mile to ensure that our customers’ needs are met. This approach has resulted in customers returning to SeadOak time and time again for help with their Business or IT Services. About the Role: Your duties will include: · Offering 1st line support · Data restoration · Comprehensive technical support · Proactively updating customers with call status and resolution progress · Escalating potential service issues initially to designated escalation contact · Going out and dealing with problems onsite · Answering inbound support telephone calls and offer support to the customer · Updating Helpdesk Ticket system · Being responsible for personal ticket queue, updates and completing tasks · Providing a friendly and helpful first point of contact for clients · Listening to client issues, noting key information and being patient with client conversations · Promoting a “can do” attitude, by looking for solutions and not problems Requirements: Successful applicants will: · Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2 · Be able to attend our training Academy in Birmingham weekly for your classroom-based days Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role Desired Skills: Strong inter-personal and communication skills Desire to achieve Confidence Personal Qualities: Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual. Career Progression after Level 3 – This can lead on to: Possible permanent position with this employer upon completion of the apprenticeship · Help Desk Technician, First- and Second-Line Support, IT Infrastructure Technician and many, many more Working Hours: Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC Training to be provided: · Level 2 Certificate in Work skills with Embedded IT – Pre-Apprenticeship: 8 weeks with 16 days in total at our Academy · Level 3 Digital Industries Advanced Apprenticeship – Infrastructure: 12/13 months made up of 1 day per week at our Academy (paid day), and 4 days in your IT company employment for the whole of the apprenticeship where you will cover the following modules: MTA Mobility & Devices, MTA Networking Fundamentals MTA Server Administration Coding and Logic Business Processes · You will receive full training at LMPQ's Microsoft Imagine Academy as well as on the job training. You will complete the following industry recognised qualifications: Microsoft Technology Associates in: Networking & Architecture Mobile Operating Systems Cloud Services Coding & Logic We look forward to receiving your application :) This job was originally posted as www.totaljobs.com/job/89960113

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