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Harvey McQueen Limited
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Carnforth, Lancashire
Operations Manager
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
We are recruiting for an Operations Manager to join one of our rapidly growing clients based in Bolton. The ideal candidate will have previous experience in a similar role and have the ability to promote the companys message within the role. The Operations Manager will be responsible for the staff and will report directly to the Managing Director. You will be required to manage the organisations HR, managing the organisations Health and Safety, managing budgets in collaboration with the Senior Team, ensuring effective business operations and other miscellaneous tasks. Reporting to the Managing Director and serving as a member of the senior team, this position’s primary responsibility is ensuring organisational effectiveness by providing leadership for the processes inside the warehouse. The overall aim is to make the warehouse more streamlined and improve turnaround times. Manage and develop the team to ensure quality service delivery to our customers Plan and organise Reduce error rates Set up new procedures and documentation to ensure the business runs smoothly Ensure all processes are documented Training of staff Supervisor to buying Create SOP’s for job roles to enable the change of duties without disruption to work flow Source software to improve company processes Manage calendars, agency staff and working rotas Main Areas of Accountability Managing and increase the effectiveness and efficiencies of the teams Planning the daily tasks in advance, ensuring jobs are carried out methodically and to budget Play a significant role in long-term planning, including driving the service levels provided to our customers Reducing errors within the company Make effective decisions on a daily basis with the benefit of the business in mind Identify learning and development needs of team members and provide feedback to the senior team Analyse daily operational performance statistics of team to identify issues of concern/improvement Pro-actively drive the team on to reach/exceed targets Put in place new ways of working positively and engage the teams in wanting to make these changes Communicate the company vision and goals so the team is fully aware and understands how they can have a positive impact Implement new guidelines on managing current and new projects Produce department reports daily/weekly/monthly as feedback to the Managing Director Ensure escalation procedures are adhered to and issues are addressed pro-actively and confidentially Actively support company policy and best practice in relation all aspects of our business Hold team meetings and monthly 1:1’s Manage the budgets and be involved in budget forecasting with the Managing Director Set departmental policies and procedures appropriate to the relevant areas of the business Engender a positive, creative and successful team through creating a team that works together to achieve goals and objectives Continually striving to increase customer service levels through the business and actively seek feedback from our customers Actively attempt to influence events to achieve goals - creating a challenging and rewarding environment to work in Monitor results of assignments, projects, challenges Knowledge / Skills / Experience Strong customer focus, inter personal understanding and decision making skills are essential Background in Operational Management roles Minimum of 5 years experience in managing a team where coaching has been an integral part of the role Ability to positively influence team members Diplomacy - previous experience developing professional relationships with team and managers and create an environment of trust, confidence and mutual respect Work on own initiative as well as part of a team Plan, organise and prioritise work load Attention to detail (to be able to deal with tasks quickly and efficiently, as well as with accuracy) Must be customer focused and have strong problem solving skills Ability to look at situations from different points of view Key Dimensions Leadership skills Flexibility Ability to adapt to change Keeping client information confidential Anticipating problem areas Developing relationships Ability to work in a multi task environment Take on new tasks/projects as and when required Achieve targets set for team Manage budgets