Customer Service Administrator

We need dynamic individuals to join our clinical hub in Bradley Stoke who can work under pressure, sometimes in very stressful and emotional situations. Our call-takers receive emergency calls, prioritising patients to ensure the most appropriate help is arranged, and where necessary give life-saving instructions. The role is varied, also dealing with requests from hospitals, GPs and other healthcare professionals, as well as enquiries from the general public. Can you stay calm and professional in a pressurised environment, effectively receiving and recording information accurately? We are a 24/7, 365 days service, and the shift pattern covers these hours. We need individuals who have a good standard of education to include 3 GCSEs at Grade C or above (including English Language), or equivalent qualifications or experience, and good computer literacy. Some call-centre experience would be an advantage, but not essential. We will provide a full training programme along with ongoing support in the role. There are good progression opportunities within the clinical hub and the wider Trust for ambitious employees. Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.