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83zero Ltd
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Lancaster, Lancashire
Single Pane of Glass (SPOG) Manager
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Job Type: Full-time |
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Salary: £70,000 per annum |
Overview
Single Pane of Glass (SPOG) Manager Location: The role will be based out of Barrow in Furness with 2 days per week flexible / remote working available Salary: £70,000 to £80,000 Per Annum Bonus, 6% Pension, Life, Health, DiS The Client: My client is an industry leading system integrator & global powerhouse in digital transformation who are on the lookout for a confident, self-motivated and enthusiastic individual. This is a permanent position and represents a unique opportunity for someone to enhance their infrastructure management career with an awesome opportunity with a prestigious and historical pioneer in British engineering and manufacturing. The Role: Day to day management and operation of the SPOG Ensure that potential issues and/or deteriorating performance are identified through trending, analysis and use of monitoring tools Ensure the SPOG maintains a view of significant issues across the Client estate Ensure that the SPOG has a forward view of change and key events that may impact service performance or require additional focus Manage the SPOG Service Analysts Continually improve and develop the SPOG’s capabilities Ensure that monitoring facilities are pro-actively monitored so that alerts and service variations are spotted and acted on Ensure that identified issues are owned and addressed by Delivery Groups Ensure monitoring is current and active at all required times and supports the needs of Cross Tower Operations Identify when issues need to be passed to support teams appropriately and timely to ensure progression by relevant Delivery Groups Essential skills and Experience: Establish and grow the SPOG’s profile as the focal point used by Service Operations to support the end to end management of Client IT Services Deliver an effective monitoring function - identifying emerging issues and ensuring that these are addressed Develop effective and positive relationships with Delivery Groups and Service Operations Teams to enable effective operation Be a key part of Service Operations contributing to improving the effectiveness of Service Operations Understanding of ITIL and participated in Incident, Problem and Change management processes Managed teams and analysts’ tasks to ensure that contractual SLA’s and KPI’s are met You have supported quality systems in the day to day management and operation of a Business Operations Centre (BOC) / SPOG (similar experience of managing an ITOC or NOC management would also suffice) Ensured a BOC / SPOG / NOC / ITOC that maintains a view of significant issues across the Client estate Have experience of a BOC / SPOG / NOC / ITOC that has a forward view of change and key events that may impact service performance or require additional focus Managed BOC / SPOG / NOC / ITOC Service Analysts Overseen monitoring facilities are pro-actively monitored so that alerts and service variations are spotted and acted on Proven and effective knowledge of systems and processes that identified issues that are then owned and addressed by Delivery Groups Ensured monitoring is current and active at all required times and supported the needs of Cross Tower Operations Identified when issues needed to be passed to support teams appropriately and timely to ensure progression by relevant Delivery Groups Managed teams and analysts’ tasks to ensure that contractual SLA’s and KPI’s are met To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact James Money 83zero Consulting Limited is a boutique consultancy specialising in Project Management | ITSM | Change | Agile within the UK. We provide high quality interim and permanent senior IT professionals.