Contracts Engineer

Hays Specialist Recruitment Limited ,
Nottingham, Nottinghamshire
More Details
Job Type: Full-time
Salary: £25,000 per annum

Overview

Customer service advisor / contracts engineer Job Summary: 25k 6 months fixed term contract Based in Collwick This employee will be an integral part of the Internal Contracts Team. The role will consist of answering customer enquiries via phone or email, entering customer orders, ensuring items are delivered as acknowledged to customer interpretation of customer questions and data and ensuring the Contracts Team deliver a high level of customer service and satisfaction at all times. A requirement is also to provide support for all internal and external stakeholders. Essential Duties/Principal Responsibilities: Working to gain in depth knowledge of internal sales processes and procedures Answering calls on the phone queues and assisting with customer queries. Enter customer orders ensuring a high level attention to detail and managing customer expectations and complaints Working to achieve agreed KPI's and targets as prioritised by the Contracts Manager. Help to maintain all records and procedures where necessary. Learn and engage to manage and develop both professionally and personally. Comply to all Health and Safety standards at all times ensuring proper reporting when necessary Key skills and experience Willingness and drive to learn Desire to ask questions and actively listen Numerate and have strong problem solving skills. Effective communicator People skills (approachable, friendly and confident) and a team worker Organised and can work to deadlines Continuous improvement mindset Cross-boundary collaboration Inspiring accountability Skills/Experience Required: Previous experience of working within an engineering environment, ideally the water industry and working with Engineers is required Experience working with bespoke systems (Quote, AS400) is advantageous although not essential Experience within a customer service role dealing with a high volume of enquiries / orders and or complaints Experience of working in a fast paced environment dealing with customers over the telephone. Literate in spoken and written English. Calm, considered and diligent in approach Presentable, polite and well mannered What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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