Duty Manager

Exceptional experiences happen on the ground floor of our hotels - from reception to the restaurant and beyond. It’s down to our Duty Managers to make sure every guest enjoys excellent service from every member on duty. You’ll organise, inspire, coach and support every member of the team to do their best for every guest, every day. As well as championing great service in your shift briefs and debriefs, you’ll play an active role in delivering it yourself. You’ll take payments, keep personal data safe, and make sure any complaints are resolved swiftly and satisfactorily. You'll bring to the role proven experience of shift leadership in a customer facing environment. Both a leader and a team player, you’re highly organised yet flexible, with excellent problem-solving skills and a flair for coaching others. Good IT skills matter too, as you’ll need to use a range of systems. Like all of us, you really care about our guests. You’re committed to your colleagues too, and you’ll work hard for them. Crucially, you always strive to be the best in everything you do. A Duty Manager at Premier Inn is a key role in ensuring team and guest safety too, so you’ll need to be confident and pro-active in your approach to managing risk and ensuring a safe working environment. Don’t panic – full training will be provided to anyone that joins our teams so that they have the knowledge and capability to deal with whatever their shift holds. At every venue in the Whitbread family, everyone is welcome. That goes for our customers, and it goes for our people too. Whatever level you start at, we’ll help you reach your full potential. You’ll enjoy the chance to shine every day, benefiting from the best training and development programmes in the industry. And, if you work more than 16 hours a week with us, you could also choose to study for an apprenticeship, giving you nationally recognised qualifications that are yours to keep So, wherever you’re coming from, we will help you get to anywhere you want to go. Ready to make a difference for our guests, colleagues and also your career?