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Ombudsman Services
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Runcorn, Cheshire
Senior Business Analyst
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Salary: From £40,000 to £45,000 per annum |
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Overview
Senior Business Analyst – £40,000 - £45,000 per annum Based in our new modern offices in Daresbury park, Ombudsman Services was founded in 2002 and we provide independent dispute resolution across a range of sectors, including energy and communications. As we continue to transform our business, we are seeking an experienced, Senior Business Analyst who will act as a consultant offering technology and process consulting services to a selection of SLT members. Time will be dedicated to helping a set of business stakeholders diagnose problems and understand needs. The role is responsible for maintaining a deep awareness of how a business operation works and helping the stakeholders explore technology possibilities to more effectively execute on their roles. A people management role, the role holder will lead a team of business analysts working on projects and pipeline changes aligned to OS strategy. The projects will impact multiple departments and third parties and will have significant technology and/or business investment. Projects are likely to be complex and will be a mixture of business led, change led, adhoc BA advisory work and technology projects Benefits • 34 days holiday (increasing with Length of Service) • Free healthy breakfast • Modern offices with subsidised restaurant and free parking • Complimentary coffee and tea facilities • Enhanced Pension Scheme – matched up to 4%) • Buy/sell holiday scheme • Life Assurance (3 times salary) • Healthcare cash plan • Flexible benefits package which includes: o Critical Illness (self and partner) o Discounted gym membership o Will writing service Essential Experience · Experience of working on projects and programmes in a Snr BA capacity within a variety of methodologies · Experience of managing teams, coaching and mentoring · Understanding and experience of business analysis skills, techniques and practices including writing user stories, acceptance test and documenting requirements · Experience of influencing stakeholders across a business and with vendors or 3 rd parties. Skilled in dealing with resource conflicts, changing portfolio priority, lack of business engagement, unclear business requirements, lack of business SMEs, unclear regulatory environment. · Business analysis qualifications (BCS or equivalent) Should you wish to apply for the role, please click ‘apply’ above to submit your CV and include, in no more than 500 words, why you are a suitable candidate for the role. We have attached a job specification for further details on this role. This job was originally posted as www.totaljobs.com/job/89902298