Luxury Retail After-Sales Manager

Laings of Glasgow ,
Glasgow, City of Glasgow
More Details
Contract Type: Permanent

Overview

Service Manager - Glasgow About Us Laings is a prestigious family-run jeweller with over 179 years’ experience in the industry. Established in 1840 we are now one of the largest independent jewellery businesses operating six stores across the UK (three shops nestled within the iconic Argyll Arcade in Glasgow, and one each in Edinburgh, Southampton and Cardiff). Our Culture The Laings culture is one of mutual trust, respect and honesty. Our staff strive to be the best in the business and our aim is to provide our customers with an unforgettable, luxurious experience whatever the occasion may be. Your New Role We have a full-time permanent role available for a Service Manager based in our Glasgow store. Reporting to the Head of Service, the Service Manager is responsible for ensuring the smooth and efficient running of all aspects of the service department including line management and development of the Service team. The Service Manager will constantly be looking for opportunities to promote the services we provide at as well as identifying opportunities to upsell to customers. The Service Manager will work closely with the Sales teams to identify opportunities to sell new products to current service customers. The Service Manager is also responsible for Security procedures including shutters, alarms, safe and banking. Hours of Work: 37.5 hours per week, working 5 days out of 7. What we will offer you As well as a competitive salary & reward package, we are proud to offer a wide range of fantastic benefits to our employees, including; healthcare, pension, 28 days holiday and a generous employee discount scheme. You will be working in a warm and welcoming environment, with a fabulous array of training and development opportunities on offer. Responsibilities will include (but are not limited to): Responsibility for the training and development of the Service Team. Handling repairs/cleaning and advising customers on the best course of action. Stock control of watch batteries, straps, pins, cleaning materials and maintaining tools for repairs. Process Repairs on the Encore system and arrange to have items sent to suppliers. Work with on-site Watchmaker and Jewellery Craftsman to develop and increase business awareness and appropriate turnaround times for servicing and repairs. Liaise with managers regarding enquiries and complaints. Advise staff and customers on care of stones, watches. Ensure that the telephone is always manned by Service Team. Till reconciliation and banking daily. Increase awareness of the Service Department and Bespoke Jewellery Department and their capabilities. Deliver regular training sessions on service-related topics to sales staff Ensure monthly 1-1, interim and annual performance reviews are held with all members of your service team Skills and experience required: Good organisational skills. Great communication skills, dealing with customers and suppliers. Excellent working knowledge of watch and jewellery brands. Good delegation and decision-making skills. Ability to work well under pressure. Flexible approach and willing to assist in a variety of tasks. Ability to react to customer situations. A good team player but also able to work effectively and efficiently on their own. Confident and responsible attitude. Ability to deal with customer complaints. Do you feel as though you could add sparkle to this role? If so, we want to hear from you Be a part of our future, join us. AGENCY ASSISTANCE IS NOT REQUIRED, THANK YOU

People also viewed