Infrastructure Analyst

Company Description The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams. Job Description The Infrastructure Analyst role is required to ensure the safe and smooth running of Rank Group’s server and hosting equipment as part of their infrastructure team. The role will provide support for the planning, installation, security, problem analysis and maintenance of the company's IT Infrastructure with particular attention to Server technologies including: Windows Server using HP Hardware and virtualisation technologies like VMware. Main responsibilities: Manage server and hosting with Rank’s outsourced offshore partnership to implement system upgrades (hardware and software), system documentation, daily administration and problem resolution Ensure quality and standards are in line with industry best practice. Responsible for the management of Office 365 and Azure AD. Develop a good understanding of all technologies involved in the solutions. Work closely with senior members of our team, providing ad hoc support as and when required. Ensuring that agreed service standards are being met and instigate appropriate escalation procedures where they are not. Providing an escalation point for other members of the team and also the rest of IT. Liaising with other technical areas and suppliers in order to resolve issues. Oversee maintenance, performance and cost optimisation of servers and other infrastructure items. Provide technical support and advice to members of the development, test and support teams. Take responsibility for configuration management of the infrastructure environments. Investigate and work with developers and other technical resources to resolve issues. Work on multiple server and hosting workstreams. Strive for continual service improvement and the evolution of services to better prepare business units for future challenges. Qualifications Knowledge & Experience 5 years technical experience in a commercial environment Strong Microsoft Server 2008, 2012, 2016 administration/configuration skills - MCSE/MCITP Certified preferred. Strong VMWare ESXi/VSphere 6.5 administration/configuration - VCP preferred. Solid understanding of TCP/IP Networking, ADFS and Ping Federate SSO/SAML authentication Office 365, Azure AD and SCCM 2012/16. Experience of automating processes and using Scripting tools such as PowerShell Any experience of cloud governance and service transitions from on-premise to cloud would be advantageous. Strong capability in problem and incident management (P1 to P3) within the Team, keeping management and team members informed of progress through to full resolution Experience with HP Server technologies. Experience with SAN arrays and fabrics. Experience with Certificate Authorities and Certificate Services. Additional Information Personal Qualities Demonstrates sense of passion and pride about own work. Positive attitude and adapts well to change. Inspires passion and excitement around shared goals, promoting environment of achievement. Ability to develop and deliver clear, concise communication and communicate highly complex technical information clearly and articulately. Ability to identify, influence and work collaboratively with internal Stakeholders and key external service providers. Demonstrates strategic thinking and planning ability, whilst being tactically responsive to changing needs. Confronts and works through tough issues, demonstrating perseverance and a sense of urgency. Has a passion for technology, keeps up to date of new technology and developments and understands the potential impact and value to the business. An ability and desire to learn new skills and technologies. Positive attitude can work with ambiguity and adapts well to change.