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Hays Specialist Recruitment Limited
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Liverpool, Merseyside
1st Line Support
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Salary: £14 per hour |
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Overview
1st Line Support | Liverpool | 3 month contract | £14.00 - £16.00 per hour | QDOS ASSESSED INSIDE OF SCOPE. Your new role To help maintain our strong first time fix rates To ensure incidents/requests are assigned to the correct technical resolver groups To prioritise and categorise incidents in line with our existing processes To assist in the handling and management of Major Incidents and outages To help identify incident trends What you'll need to succeed Previous experience working in a busy IT Service Desk environment. Demonstrable delivering outstanding customer service under pressure. An understanding of basic networking principle (TCP/IP, DNS, WINS, DHCP) A good working knowledge of the Microsoft Office Suite (2010, 2016) What you'll get in return You will receive a competitive daily rate, 3 month contract (with a view to go permanent and or extension.) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk