Infrastructure & Transformation Lead - Slough - £45,000 Benefits

Rbw Consulting Limited ,
Slough, Berkshire
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Salary: £45,000 per annum + Benefits

Overview

Infrastructure & Transformation Lead - Slough - £45,000 Benefits Purpose Summary: A key member of the IT Change team, the Infrastructure and Transformation Lead will support the IT Change/Portfolio Manager to recommend and implement changes to the IT infrastructure to support and deliver overall business objectives, projects and changes. They will use best practice project and change management techniques and ITIL methodology and processes to promote quality delivery of the IT portfolio of projects and change within their area of the organisation. Key measures for the role include high customer satisfaction, delivery of agreed changes within the technical area, currency of IT systems and services, faster delivery of changes and successful delivery of IT systems/services/applications change overall. Principal Accountabilities Contribute to the IT strategy, architectural direction and infrastructure/services roadmaps; keeping up to date with market developments and pro-actively suggesting how best to incorporate such developments into company roadmaps Ensure new services and products are transitioned to ongoing operational support effectively and efficiently, leading the weekly Change Review Board. Work with stakeholders to identify and understand business drivers or requirements which will benefit from/need IT change, and/or opportunities to apply new or updated technology to deliver wider business benefits. Recommend a plan and schedule of prioritised projects/changes for the relevant technical areas Within the technical space (including but not limited to servers, storage, infrastructure, networks, architecture, topology, systems design, security, access, firewalls, proxies, hosting, clients, disaster recovery, business continuity) provide input, guidance and technical support to the Lead BA’s (if front or back office-driven changes) or personally lead technically-driven changes and improvements across client, server and infrastructure technologies. Ensure all changes follow best practice security guidelines, such that capabilities and service provided are ‘secure by design’, including any transfer of data between servers or with third parties, integration between systems/applications and file transfer/integration setup/implementation. Define network and security management – network access control, remote access control, overall IT security analysis and protection, and web security management across the estate Evolve and improve disaster recovery management capabilities, working with input from the IT Services Manager and third parties, and taking account of market developments and best practice. Work with the IT Change/Portfolio Manager and Lead Business Analysts to create and update environments in support of application changes Lead a small team to provide IT infrastructure change effectively, by: Providing appropriate levels of internal staff and 3rd party coverage to introduce new or changed systems/services/applications in 24x7x365 operations Appraisal, personal and professional development and line management of staff Regular review of marketplace and recommendations on required staffing levels and forthcoming skills/knowledge requirements across IT (spotting trends and likely new skill requirements/shortages/training opportunities) Assist the Change/Portfolio Manager to define, implement and ensure continuous improvement of the following ITIL processes: Demand Management Release and Deployment Management Environment management Service Transformation Information Security Management IT Service Continuity Management Knowledge, Experience, Qualifications: Sound working knowledge of IT infrastructure and related technology, IT infrastructure best practices, industry trends and customer service. Experience of applications architecture/solution design would be an advantage Understanding of financial services would be beneficial Good understanding of security and compliance standards, business continuity and disaster recovery Understanding of IT projects especially as these result in introduction of new services Self-motivated with good analytical problem-solving ability Excellent organisational skills Excellent written and oral communication skills, especially relating to presentation of complex information clearly, simply and in the wider business context Strong interpersonal skills Customer focussed, flexible, pragmatic and decisive Remains calm under pressure, and balances empathy with assertiveness Ideally ITIL Foundation qualified Ideally degree educated This is a technical role, so competency with the following technologies is required: Sound knowledge of Windows operating systems & Microsoft suite including Windows Server, Microsoft SQL Server, Active Directory Web technologies including html, XML, IIS, JBOSS Virtualisation technologies including VMWare Backup and recovery technologies Automation software and scripting Reasonable understanding of network topologies and technologies including LAN/WAN, firewall, proxy management, security services. This really is an excellent opportunity to join a global, field leading company that encourages career progression and development. For more information and a full job description, please contact Ben Turner at RBW Consulting. This job was originally posted as www.totaljobs.com/job/89729308

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