Data Analyst

We are looking to recruit a number of Data Analysts of all experience levels, including those who are bilingual in Italian. You will be capable of delivering excellent customer service, have an analytical mind-set, be numerate and IT literate. Joining us on a full time, permanent basis you will be based in our office in Skelmersdale and in return will receive a competitive salary of £17,000 – £22,750 per annum dependent on experience. What’s in it for you? We can offer excellent career opportunities, for those candidates with the right drive, motivation and talent for business management. As a global company with offices around the work, you may find opportunities to further your career in directions you might not expect. - Starting salary from £17,000 per annum, dependent on experience - Flexible holiday scheme - Healthcare scheme many more benefits. About our Data Analyst Assistant role: Each new Analyst undergoes a 2-and-a-half-week bespoke training course to understand our service and bespoke data analysis system. You will then join an Analysis team to embed and further develop their new skills, whilst delivering the service live to our customers The Fairbanks Data Analyst service assists fuel retailers, across the globe, in managing their forecourts and fuel. The key purpose of the Data Analyst role is to provide an expert data analysis and fuel management service to our customers. Whilst their fuel is in the hands of the experts, Fairbanks, this allows them to focus on other areas of their fuel retail business. Responsibilities as our Data Analyst Assistant: - Review, verify and correct data discrepancies or investigate ongoing discrepancies with and on behalf of the customer and liaise with contractors - Review and escalate data exceptions on a daily and weekly basis, following process and procedure which is in accordance to what has been agreed between Fairbanks and the customer contractually. - Provide a high standard of accuracy in management of data - Analyse trends and patterns in the data to identify discrepancies and irregularities that require further escalation - Manage all escalations for the customer to identify the root cause and find a solution to the discrepancy and irregularity - Comply with quality KPIs and customer SLAs - Provide reports via our internal bespoke system to assist the customer in managing their fuel stations - Provide excellent customer service at all times when dealing directly with customer queries and concerns - Be IT literate and able to work with customers to troubleshoot connection issues with our equipment at site - Be IT literate and skilled in using Microsoft Office, Windows Applications, website navigation with the ability to quickly learn how to use a bespoke internal software - Display professionalism in an office environment and undertake general ad-hoc customer requests via email or telephone What we’re ideally looking for in our Data Analyst Assistant: - Knowledge of fuel retail or fuel industry - Experienced in a similar role - Demonstrate good organisational, verbal and written communication skills with attention to detail in all areas - Be able to work weekend shifts - Have a passion for problem solving and the confidence to take responsibility for investigations Interested? If you are interested in joining us as a Data Analyst , then please click ‘ apply’ today – we’d love to hear from you We are Dover Fueling Solutions (DFS), comprised of the most trusted names in the fuel industry, are global leaders in driving innovation for over 100 years. DFS, the industry's 1st end-to-end fueling solution, provides advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The DFS business is comprised of industry leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation to push the boundaries of performance for our customers and shareholders. To learn more about DFS, visit www.doverfuelingsolutions.com. DFS is part of the Fluids segment of Dover Corporation (NYSE: DOV). This job was originally posted as www.totaljobs.com/job/89730728