Technical Analyst

Due to continued growth across the group our Head of Change Delivery is hiring a Technical Analyst to join his team. Day to day you will play a pivotal role in providing support to the operation of a specialist lender within the Group through providing both support and input in the continual improvement of business processes. You will have the opportunity to work across the group and liaise between more 2 life (m2l) Operations, Key Services and relevant third parties. Principle Accountabilities will vary depending on the level of the post holder, but will include some or all of the following; To be responsible for the management of your own workload, project actions and day to day tasks. Act as an intermediary to effectively manage the relationship between m2l Operations, Key Services and relevant third parties. To investigate, resolve and prevent issues occurring within m2l operations, with a particular focus on continual improvement of systems and processes. MI production and validation for both external and internal audiences requiring high level of analytical skills and accuracy. Lead or assist on m2l project, as a business and/or system expert to ensure the change programme delivers against pre-agreed timescales and objectives. Continual review of manual processes within the Operational areas with a view to either eradicating them or if not possible then providing maximum automation and control as possible. To liaise with the operations teams and any relevant third parties (solicitors, brokers, IT suppliers etc) to improve the customer journey both pre and post completion. Technical Analyst | Technical Operations Analyst | MI Analyst | Systems Analyst | System Processes | Change Management | System Development Lifecycle | Analysis | Excel | Process Improvement | Negotiation | Financial Services Benefits 22 days holiday, increasing with length of service (plus bank holidays) / EAP / Enhanced maternity and paternity leave / Simply health / Holiday purchase scheme Additional Information Monday - Friday, based in our offices in Fulwood, Preston. Full time, 37.5 hours per week. Essential Skills A practical knowledge of the system development lifecycle, change management processes and process improvement are all essential. Ability to multi-task and manage own workload in a fast-paced environment. The ability to build and maintain successful working relationships. Strong analytical skills and exceptional written, communication and excel spreadsheet skills. Influencing and negotiation skills with the ability to maximise performance through others. Desirable Skills Experience of working within Financial Services industry and in particular in the secured residential lending arena is preferred and not essential. Experience of mortgage lending processes and criteria is desirable but not essential as full training will be given. About Company Our purpose is to help people finance a better retirement. Our mission is to be the UK's leading later life lending company. Our connected portfolio of brands comprises of Key, Key Partnerships, more2life, The Equity Release Experts and Air Group. This job was originally posted as www.totaljobs.com/job/89728694