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Robertson Sumner Ltd
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Woking, Surrey
IT Solutions Consultant
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Job Type: Full-time |
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Salary: £55,000 per annum |
Overview
With a long history of delivering a wide range of IT solutions to a diverse spectrum of customers this is an exciting time for a talent IT professional to join the business Calling on strong partnerships with a number of leading technology vendors you can become an integral part of a brand whose mission is to maximize the value customers obtain from their investment in IT. Holding top level accreditations and with an open plan office reflects the businesses open culture this is a real opportunity to make a real difference in the company's future About The Role: This is a hands-on highly technical role, entailing consulting with technical and non-technical clients to determine requirements and be responsible for architecting and delivering highly complex solutions across a range of core infrastructure technologies in a professional and detailed way commensurate with that expected of a highly qualified subject matter expert. The Consultant will take responsibility for the personal delivery of both customer facing project work and the company's own support and hosting services, providing a high level of both external customer and internal support. Reporting into the Head of Operations the Consultant will provide technical expertise and a high level of customer service to all clients. It is anticipated that when not engaged on pre-sales, consultancy or engineering activity the consultant will provide senior support for our clients in addition to coaching mentoring and knowledge transfer to other members of the support and consultancy team. Consult at senior business executive, IT management and IT technical levels including appropriate articulate presentation skills Design and deliver complex customer facing infrastructure solutions in a proficient and customer focused manner Ensures that all customer support requests are handled effectively providing solutions to customer problems within service level agreements Closely engage with the Sales team to build strong relationships both internally and with customers to gain a clear understanding of their requirements About You: 5 years in a customer facing design and implementation role Excellent communication and customer facing skills Experience consulting with external customers or equivalent up to board level Proven experience of architecting and designing infrastructure solution projects Proven experience of delivering complex core infrastructure solutions Deep knowledge of the key industry vendors, in particular Cisco Strong customer focus Strong and engaging presentation skills with the ability to articulate the technical aspects of the service both succinctly and clearly Cisco CCNA & CCNP in switching, routing and Data Centre Experience in designing & implementing security solutions (firewalls, firepower, ISE etc) Experience in implementing, maintaining and supporting voice technologies Strong Microsoft server and desktop operating systems