Software Support Analyst - Accountancy software

Duval Associates Ltd ,
Loughborough, Leicestershire
More Details
Job Type: Full-time

Overview

Senior Software Support Analyst - Accountancy - Loughborough Fluid Help desk role - No1 in their speciality sector - Real adventure to this role FULL COMPANY TRAINING - Personal development plan - Investors in people award winners Software Support - External Business to business specialising in Accountancy solutions Looking for promise and potential or Experience but you must have supported software for an external account base within the finance / accounacy package arena. NEGOTIABLE starting salary - Excellent SME business Top award winning investors in people and an average employment duration of 10 years You must be software biased, focussed and not hardware orientated and have supported internal or external customers. THE HIGHLIGHTS Dealing with an elite customer list of exiting brands and providing all levels of support by taking ownership of the issues and delivering incredible efficient customer satisfaction. 1st 2nd and 3rd line queries - Working with internal teams to find the ultimate solution Working as part of a dynamic team of 6 in a modern business with very, very strong team vibes. Ultimate level in the Investors in People awards - Outstanding quality of working environment An SME with a huge stability rate and beyond believable retention of staff statistic A prestigious client list and a progressive agile environment encouraging ownership An emphasis on elite customer service, self-development and learning Free parking, outstanding location, genuinely brilliant career company We would like strong 1st and 2nd line support experience with outstanding communication skills We want happy, positive, great attitudes, team players and someone who values responsibility. This isnt a 50 calls a day role - you can be on 1 call/query for a day or maybe 3-10 A role that encourages an ultimate long term solution and invites ownership You will be a well-educated team player with similar experience working within software What are you waiting for? START APRIL 2020 Great benefits - Very competitive salary - Literally the best company

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