1st Line IT Support Analyst

Taskmaster ,
Normanton, West Yorkshire
More Details
Job Type: Full-time
Salary: £21,000 per annum

Overview

1st Line IT Helpdesk/Support Analyst Permanent, Full Time (37.5 hrs per week on alternating shifts. Monday to Friday between the hours of 8am and 6pm) Up to £21k - £22k (DOE) plus benefits, 25 days holiday per annum plus company pension Normanton, Free Parking I am currently recruiting for a 1st Line IT Helpdesk/Support Analyst to form part of my client's IT team providing technical support to all members of the company and working with colleagues to delivery high quality IT support. Role Responsibilities: Become the point of contact for all End User issues either by email, phone or desk side Set up users, computers, mobile devices on the Computer Systems Resolving issues or escalating where necessary, aiming to achieve a high % first time fix Identify the nature of technical problems and work with colleagues and external suppliers as required to solve Any project work where required Essential Skills: Full clean driving licence (the successful candidate will be required at times to travel between sites) Experience working in a 1st Line IT Support or IT Helpdesk role Ability and confidence to work both alone and as part of a small team Problem solving and analytical skills Organised and process driven Able to communicate effectively across all departments Ability to work well under pressure Experience with Microsoft Office Suite, Windows 10 and Windows Server 2012R2 Installation of End User PC's, Monitors and Printers Configuring of computers and peripherals and servicing with basic repairs Ability to troubleshoot system faults and solving hardware/software issues Knowledge of VLAN's and SIP Trunks Installation of Draytek network devices and experience with network cabling Use of cloud-based Mail Servers, Exchange Online or GSUITE Desirable Skills: Experience with any ERP Systems (SAP, Dynamics 365, Epicor) Knowledge of Hypervisors and Virtualisation, preferably VMWare ESXi You will work in a brilliant working environment where the important of looking after staff is of paramount importance. This is a fantastic opportunity to join a well-established business where there is a real opportunity to shape the environment you work in. Interested? If you have the relevant skills and experience click 'Apply' now for immediate consideration

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