3rd Line IT Support Engineer - Lake District

Recruitment Revolution.com Ltd ,
Keswick, Cumbria
More Details
Salary: From £28,000 to £32,000 per annum Negotiable

Overview

An opportunity has arisen for a 3rd Line IT Support Engineer working in and around the beautiful English Lake District. 3rd Line IT Support Engineer - Lake District Keswick | £28,000 - £32,000 Negotiable and commensurate with experience We are a company of around ten employees based near Keswick, Cumbria, providing a range of services covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and web site design and hosting. We have stunning views from our open planned offices overlooking the breath-taking Skiddaw massive, possible the best view from an office in the country, located in the middle of the Lake District National Park we have some of the finest walks and outdoor goings-on in the country, we don’t really have a rush hours here and the whole pace of life is far from the city rat race and without the maddening crowds, apart from Bank Holidays A managed services/ IT support company is a special type of company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT people keep current with the latest Microsoft Server software and can complete these network projects on time and on budget. Because of this there is a strong preference for candidates who have recently worked at a managed service company or have at least performed a recent Microsoft deployment of server products, Office 365, Exchange 2019/2016, Remote Desktop Services, Windows Server, SQL etc. 3rd Line IT Support Engineer Role Overview & Responsibilities: We are looking for a talented third line engineer to primarily architect, install and support a wide range of servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team. Duties to include: Design, implementation and support of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. Contract and ad-hoc incident/change support for our Cumbrian regional client base involving support to our clients via telephone, remote and on-site methods. Development of SLA contracts alongside the Services Manager both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals. Ongoing development of LabTech and ConnectWise, our internal Remote Management & Monitoring and Helpdesk suites, regarding custom monitors, client security patching, ticket automation and integration between the systems. 3rd Line IT Support Engineer Technical Skills Essential At least five years of Microsoft server level IT experience. Demonstrable troubleshooting skills that range from overall network diagnostics to Active Directory synchronisation and mail flow issues. Experience with Server 2012 R2/2016/19, Exchange 2019/16/13, Office 365, Remote Desktop Services, Hyper-V, Active Directory. Exposure to HP platforms and server hardware and hands on working knowledge of server hardware, RAID etc. IP network design including routing, VPN, firewalls, VLANs, DNS, DHCP. Good knowledge in one of the popular firewall brands – Draytek, Fortinet, Sonicwall, Cisco, etc. Experience in backup solutions, bare metal restores and disaster recovery. A working knowledge of PowerShell. Desired Specific knowledge of Veeam, ShadowProtect, Datto and Eset solutions would be a bonus. Experience with medium and large Wi-Fi networks including point to point Wi-Fi links. Exposure to Cisco IOS and networking equipment SQL and VMWare exposure. Linux server management and maintenance. Non-Technical Skills Essential: Good planning, follow through and documentation skills. Interpersonal skills as you will be dealing with customers in all positions from board level downwards. Capability to autonomously self-assign workloads and liaise with our service desk coordinator to schedule others as part of the team. The candidate must be well presented, and have good written and verbal English skills Full UK valid driver's license Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This job was originally posted as www.totaljobs.com/job/89824820

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