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Partners Employment
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Chippenham, Wiltshire
Customer Service Advisor
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Job Type: Full-time |
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Overview
Working within the Customer Service Centre you will be the key contact point for our customers ensuring they enjoy a positive experience and receive timely responses to queries and requests. Job role: To provide our customers with a first point of contact via phone, email or chat. To record and resolve customer services issues and incidents. To own the service SLA as contracted to our customers. To deliver service reporting to customers in a timely manner. Data entry To provide support to the Service Account Managers To be proactive in the manner that tasks are approached and to be constantly looking for ways to add value to enhance the service we provide. To work with and assist the Operations team to resolve repair and service issues in a timely manner. As a candidate you should have a good solid background in Customer Service, excellent communication and organisational skills with a good attention to detail. We are looking to interview asap so please send us your CV and we will be in touch.