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83zero Limited
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London, Greater London
Graduate Software Support Analyst
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Salary: From £25,000 to £35,000 per annum |
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Overview
Graduate Application / Software Support Analyst Central London £25,000-£35,000 Per Annum Benefits The Client This is an exciting chance for a recent Graduate with an A-Level in Mathematics and a recent degree in STEM (Science, Technology, Engineering and Mathematics) to join an established Software House and Software Product Delivery Consultancy, that operate within the london Insurance markets including the prestigious Lloyds of London syndicate. They have a very strong track record and reputation in producing pioneering and industry leading software solutions to the Insurance sector With such a high demand for this award-winning product, you will rapidly grow your knowledge of software support and how to manage and engage with clients via email, telephone and F2F in an fast moving and dynamic environment. The Role Working within a team environment, the application support analyst will assist in investigating and resolving application and system issues as well as executing administrative tasks for clients and the team You will recieve day to day and one to one coaching, mentoring and support to enhance your early career developement. You will be taught how to Interrogate SQL databases – enhancing proficiency in database management systems Develop skills in communication, time management, prioritisation, client service, IT disciplines, etc. Attend regular client meetings and engage with key stakeholders in projects and client support teams Alongside more senior members of the team visit client offices, and work remotely alongside clients as needed according to demands and any upgrades/periods of increased risk Essential Skills Some knowledge or exposure to SQL Server during your degree, recent work or personal projects An A-Level in Mathematics OR a recent degree in STEM (Science, Technology, Engineering and Mathematics) Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders Strong problem-solving skills Confidence to seek support of peers and management as required Good grasp of Microsoft Office Desirable Skills Acquired experience (1 years) within a customer-facing software support role Experience working in the insurance industry Understanding of SQL Server Management Studio / SQL Server Profiler To apply please click the “Apply” button and follow the instructions. For a further discussion, please contact Jordan Ford. 83zero Consulting Limited is a boutique consultancy specialising in Project Management | ITSM | Change | Agile within the UK. We provide high quality interim and permanent senior IT professionals. This job was originally posted as www.totaljobs.com/job/89766205