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Blue Arrow
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Leeds, West Yorkshire
Customer Service Assistant
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Contract Type: Contract |
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Salary: £9.30 per hour |
Overview
Job Title: Customer Service Assistant Location: Leeds LS11 0PA Pay Rate: £9.30ph Contract Term: Temporary Working Times: 8am - 5pm or 11am - 8pm Monday to Sunday (2 days off per week) Benefits: Onsite parking Full paid training Overtime opportunities Competitive pay rate/Pay progression Instant access to Blue Arrow's online training portal Auto enrolment in a pension scheme. Ongoing coaching and in role training. 28 days paid holiday. Customer Service Advisors are urgently needed now In Leeds. Do you have the skills required to support customers over the phone in their time of need? If yes, then you may become a crucial member of a team supporting members of the public in this unprecedented time of need. This role offers of the chance to become a key worker temporarily giving support to the frontline of vital support services as a Customer Service Advisor. This position is perfect for you if you enjoy helping and reassuring people. As a member of this proactive and skilled customer service team you will be taking calls from people from all walks of life at a time where they will potentially be feeling their most vulnerable and concerned. Strong data entry skills and the confidence with talking to people with empathy and understanding while entering information accurately into a system, is vital skill in this role. As a Customer Service Advisor, you will be drawing on your natural people skills, listening skills and communication techniques to explain things clearly and reassure the public that you are here to help and to ensure they receive the information and assistance they need. This is an unusual, high-profile opportunity to contribute to the UK's efforts to work together, support those in need and come together in solidarity. Draw on your Customer Service skills, build on your experience and become a part of vital resources in a time when you are needed most. As a Customer Service Advisor on the customer service team you will be taking incoming calls from people with varied worries, concerns and information requests and it is your primary role to provide information, reassurance and proactive actionable measures specific to their circumstances. Key Responsibilities Receiving incoming calls from a variety of people, their friends or their family to assist with specific worries and concerns. Accurately capturing data and entering it into the relevant systems. Provide a quality service that reassures and maintains a calm and productive solution-based conversation. Embrace in house training and development opportunities. Essential Skills & Attributes Excellent verbal communication skills. The ability to engage with, reassure and build trust-based connections with a wide variety of people. Customer focused, empathetic and understanding nature. Strong listening skills. Problem solving abilities. IT literate. Fluent in both written and spoken English. Accuracy and attention to detail. Experience working in busy fast paced environment. A positive can do and flexible attitude. Dedication to completing a high standard of work under pressure. Reliable and dedicated to being part of a team. You do not need formal qualifications to be a Customer Service Advisor, your desire to go over and above to help are much more important in a role like this. A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet and an excellent telephone manner will all make you a great fit for this position. A strong background in customer service, telephone support or call handling would be advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Advisor. You will be supported with excellent in-house training and personal support, teaching you everything you need to know to settle into your role quickly with confidence. Your customer centric skill set and unique approach to exceptional customer care is highly valued at this time and we cannot wait to receive your application. All you need to do is to click the apply button. If you have any questions, feel free to get in touch with the team by contacting before you start.