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Hays Specialist Recruitment Limited
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Leeds, West Yorkshire
Service Desk Analyst
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Salary: £130 per day |
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Overview
Service Desk Analyst Leeds City Centre 3 months £130 per day Service Desk Analyst Leeds City Centre 3 months £130 per day Your new role Working for a professional services organisation in Leeds City Centre you will be delivering high quality IT service to internal customers. You will be the first point of contact for customers and to provide a first time fix wherever possible. Responsible for providing excellent customer service in all interactions with customers. Provide 1st line Service Desk assistance to those customers seeking support via the central support number; email or face to face by resolving issues at the first point of contact whenever possible. Use the call logging software to record the details of all calls, enter updates, track status and resolution. To take an active part in "ad-hoc" projects with regards to the company's equipment. Projects may include trainee desk moves, hardware upgrades and completion support. Responsible for following IT processes and seeking to improve those processes. Experience needed: A proven team player who can work closely and effectively with colleagues on the Service Desk to ensure the rapid and correct resolution of IT challenges Excellent timekeeping as the shift-based working of the Service Desk team demands self-motivation and high personal standards to provide a seamless service to both internal and external clients. A professional appearance reflective of the nature of the firm is essential always. Excellent communication and problem-solving skills. Good knowledge of Microsoft Office and Outlook. Basic understanding of hardware knowledge of PCs, peripherals, iPads/iPhones and BlackBerry An outstanding customer service ethos and able to demonstrate such through examples. Shifts: The hours required are 35 hours per week and this will be part of a rota covering the hours of service offered to the business. Shifts vary from 08:00 - 16:00, 09:00 - 17:00 and 10:00 - 18:00. What to do now? Call Garo Kassabian on for more information or click 'Apply'. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk