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Elite
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London, Greater London
Temp - Country Customer Service Rep
Overview
Responsible for the Order to Invoice process in the region where operates. Point of contact for Customer Service delivery in the region, attending directly to customers' requests/needs in a professional and responsive manner. The role holder will strive to ensure that customers' expectations are managed and met/exceeded in all interactions. You will ensure goods arrive correctly to the stores (key accounts and independents) along with all supporting promotional material. You will be the single point of contact for any claim or issue arising from the customer, and deal with any such matters in a manner consistent with the arrangements in place with the Team Leader Customer Service - UK, to ensure that customer loyalty is always encouraged. Work closely with, and under the direction of, the Customer Service Team Leader to deliver exceptional customer service to customers (including key accounts and independent stores) in the UK region. Responsible for feeding the Customer Database, by compiling all the customer data and ensuring system information is always accurate and reliable. Manage, monitor and closely control order entering process for example, using sales force; by constant checks. Quickly identifying errors and correcting or arranging correction of the same by the person responsible, as appropriate. Direct input of orders in the system. Support the creation of a realistic deliveries calendar per production time and customer desires in collaboration with Customer Service Team Leader - UK, Sales, and Finance teams. Actively consider and suggest improvements to all relevant aspects of the Customer Service provision in the UK. Efficient resolution of customer requests & claims. The ideal candidate will come from a strong Wholesale and Customer Service background, preferable from retail. This is a temporary role but could turn into a permanent role for the right person. It will pay £28k pro-rata/£14 per hour. If you don't hear from me within 7 days, please understand on this occasion, your cv hasn't been successful. By Applying to this advert you consent to the following use of your Data: The storage & use of candidate data & CVs for recruitment processes; including sharing their employment details & CV with our client partners. The storage of passport, residence cards or visas for compliance purposes according to UK employment law. The storage of contact details from candidates & clients to ensure recruitment processes can be carried out and the sharing of that data should that be necessary during recruitment processes.