Advantage Smollan - IT Services Engineer

What’s the role about? ABSOLUTELY NO AGENCIES PLEASE IT Services Engineer – Advantage Smollan Full time, Permanent Salary: Competitive basic salary annual company bonus onsite parking Working: 5 days Monday-Friday, 35 hours per week Location: Winnersh Triangle, Berkshire RG41 5TS Do you have a strong analytical mind? Do you have excellent technical, communication and interpersonal skills? Are you a strong team player and possess passion and confidence? If so, we are interested in speaking with you about joining our IT team as an IT Services Engineer at Advantage Smollan. So, what are the responsibilities? Job Purpose: Will form part of the helpdesk IT Services Team. As part of this team the individual will ensure the smooth running of the IT Services. Will help to resolve problems that arise and provide a technical escalation point for issues through the use of the IT Help Desk application. Will be required to be methodical and accurate in your analysis and resolution of problems, whilst proactively working to prevent future problems. As a member of the team will need to make sure relevant policies are adhered to, and required documentation and logs are kept up to date. This role requires a worker with a degree of flexibility and is likely to require occasional out of hours work as required. Onboarding and offboarding teams with tablets, laptops and phones to tight deadlines Key responsibilities: Install, maintain & support PC’s, laptops, PDAs, tablets, internal telephone system, printers and other peripherals Work helpdesk issues, identifying potential Risks to Group systems Trends / Common issues Training Requirements Operational & Procedural changes Responsibility for 1st/2nd line queue, escalate & resolve issues within agreed SLAs Will also work with 3rd Line to carry out line troubleshooting and Projects Update the helpdesk system ensuring all parties are informed on update/resolution or escalation of issue Recommend appropriate operating procedures and ensure documentation is created, maintained and distributed appropriately Liaise with development team to take ownership of resolution on issues with client facing systems Manage & assist with company/office moves, packing and unpacking computer equipment as required Support helpdesk staff during peak periods & absence Primary time shift will be 9 to 5 but will be required to work 8 to 4 and 10 to 6 when covering vacation/absence Resolve qualified issues to successful resolution Act as cover for other helpdesk staff during peak periods & absence Any other activities line manager deems appropriate to the role … and what qualifications should you have? Must haves: 3-5 years’ experience working in a similar role Customer service skills, able to create and maintain relationships with users Proactive approach to dealing with tickets in the helpdesk Good knowledge of PC/Laptops/ and Tablets (Apple/Android) Experience of automation systems (MDM) for deploying PC/Laptops/tablets Basic knowledge LAN/WAN networking (TCP/IP), email gateways PC/Laptop build & configuration including experience of Windows 10 Administration of Microsoft 365 Experience in Helpdesk/Call management of own tickets Administration/Implementation Knowledge of Windows server (2K3 and above), Active Directory, Microsoft Exchange General Task Management & Administration, change control management, experience in working in an ITIL environment a distinct advantage Remote access management, experience of SonicWall an advantage What we are looking for: Strong analytical mind Excellent technical, communication and interpersonal skills. Candidate will need to be a strong team player. Passion and confidence. In return we will offer you: Full training and ongoing support to enable you to fulfil your role to the best of your potential Access to on demand technical learning platform with access to 100’s of training programmes Great career opportunities A fun working environment where performance and success are really rewarded The Advantage Smollan Group is the first and only global provider of innovative outsourced sales and marketing solutions, allowing us to leverage best practices, capabilities, and technologies to offer highly effective and consistent international representation to clients. If you would like to be part of our success apply today Early applications are strongly encouraged as we reserve the right to pause or close this vacancy prior to the listed closing date.