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Flair for Recruitment
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Potters Bar, Hertfordshire
Customer Services Representative
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Are you a confident communicator seeking a step up into an office based role? Do you have a background in customer service? Then this could be the role for you. Our client, an award-winning provider of group insurance, is seeking a Customer Service Representative to join their customer services division. You will: • Undertake tasks in response to customer requests • Answer incoming telephone enquiries and respond to them and fully document how they were resolved • Amend and maintain accurate company records • Investigate and resolve complaints and queries in line with complaints procedures • Train and coach other staff to share up to date knowledge • Complete other ad hoc administration tasks You will have: • A minimum of 5 GCSE’s or equivalent (with Grade C or above in Maths and English) • Good MS Office systems skills (Outlook, Word, Excel) • Experience with data manipulation in Excel • Experience of working within an customer facing role • Proven ability to work to deadlines and under pressure • Confident to work on own initiative About the firm: • An award winning provider of group insurance • A modern, agile and welcoming organisation If this sounds of interest please contact Leah at Flair for Recruitment for more information.