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i2i Recruitment Consultancy
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Gloucester, Gloucestershire
Service Desk Analyst
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Job Type: Full-time |
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Overview
Service Desk Analyst Gloucester Up to £21,000 DOE We are delighted to be partnering exclusively with a market-leading client based in Gloucester in their search for a Service Desk Analyst. In return my client is offering fantastic prospects, development and progression within a forward thinking and market-leading organisation The Role Providing telephone and ticketing-based customer support Assess the impact and urgency of tickets and gather the appropriate information for the type of request Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Liaising with third party suppliers to ensure that faults are resolved within the correct time frames according to the product service level agreements in place Provide first-line investigation and diagnosis, resolving at first contact whenever possible Escalate incidents/requests that cannot be resolved within agreed timescales Keep customers informed of progress The Candidate Strong communicator - written and verbal Excellent customer service professional Customer service focused and driven Passionate about the Technology sector If this role is of interest to you then please get in contact with Rio at i2i Recruitment today for immediate consideration If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.