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IMPRESSION RECRUITMENT LIMITED
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Harrogate, North Yorkshire
CUSTOMER SERVICE CO-ORDINATOR
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Our client is a niche manufacturing company and is the UK’s market leader in its field. Due to expansion, they are seeking a further Customer Service Co-ordinator who will form part of their Customer Services team. THE ROLE The main purpose of the roles is to act as the liaison point between internal teams and the customer. Your key responsibilities will include: Guiding customers through the journey from start to finish and liaising with them throughout the process to provide updates Recording all new enquiries, paying attention to their specification Providing customers with quotations and supporting literature Ensuring that existing quotes are kept up to date, amended and provided to the relevant customers, should the specification change Processing all domestic and commercial orders Providing the relevant departments with clear and accurate information Ensuring that all processes are followed correctly and that relevant systems are kept up to date Confirming with customers that works have been completed to their satisfaction and to ensure that all remedial logs and processes are followed should any issues arise We would like to hear from candidates who: Have ideally gained experience in an office-based customer service role Have exceptional communication skills, and can quickly and easily build rapport Have experience liaising between customers and internal stakeholders in a fast-paced environment Are computer literate with experience on Microsoft Office Are organised, with the ability to multi-task and prioritise their own workload To succeed you will be a natural and confident communicator, both verbally and written. You will also be someone who prides themselves on consistently providing high levels of customer service, which will ultimately support the company in achieving their business growth Lovely new role Email your your CV today