Implementation Manager

Technical Customer Service / Project Manager Software Company Northern Region This is a unique opportunity to join a successful and growing software company within Workforce Management solutions. Due to expansion this is an additional headcount within the business. The role will be covering the North of England though mostly the North West initially. The Role The Software Implementation Manager is results focused and has a proven track record of working successfully with clients. Our Project Delivery Team co-ordinates the successful delivery of multiple parallel projects using a well thought out delivery process. As part of this team, the Software Implementation Manager will work closely with clients taking a balanced and measured view of implementing projects and aligning client requirements. This will include gathering the client’s requirements, implementing these requirements and guiding the client through each step of the process up to and including go live and handover to the Support Team. The Software Implementation Manager is comfortable working with clients, steering and guiding them through the process of Workforce Management (T&A and eRostering) projects and will typically be responsible for: Understanding the required solution & working with clients to define requirements Documenting the client requirements and the solution deliverables Building and implementing the client configuration Technically implementing the solution for the client Liaising with our Development Team on customisations Coordinating with the client’s technical staff to deliver Coordinating internally the delivery of training and hardware installation with the relevant departments Guiding / managing the client from scope to UAT to rollout Candidates Attributes Required: Experience in managing projects and configuring client software Experience of working in a very fast paced and demanding environment Desirable: T&A software and Rostering experience or similar i.e. Retail Experience with SQL Experience in using MS Project Skills: Parallel delivery of multiple technical projects Excellent problem solving skills Organisational skills Excellent communication and time management skills Ability to work under pressure and in a challenging environment Technically strong when dealing with product configurations Experience with T&A and Rostering software, preferably within the healthcare sector Excellent knowledge of database concepts Full clean driver’s license In summary, the candidate should be an excellent communicator, be highly technical, have strong project skills, be personable, professional, analytical, and will be good in a formal presentation situation. Renumeration - £32,000 to £40,000 depending on experience plus excellent package. Services advertised by Candour Recruitment Ltd are those of an employment business.