IT Service Manager

CPS Group ,
Cardiff, South Glamorgan
More Details
Job Type: Full-time

Overview

Job Title: IT Service Manager Salary: Negotiable dependant on experience Location: Cardiff Central Do you want to work with cutting edge technology? Does being involved with one of the most innovative projects in the industry interest you? My client is an award-winning well-established UK company. As the IT Service and Supplier Manager you will be responsible for managing IT suppliers and contracts, ensuring third parties meet contractual obligations. You will help drive innovation, collaboration, seeking to align core values, deliver feedback and drive improved performance. Responsibilities of role Build strategic and tactical relationships with IT suppliers, ensuring contractual SLA's and financial obligations are met. Helping to build a governance structure to ensuring a standardised approach to supplier management. Working with internal teams to define and understand their needs and create a supplier performance matrix. Using scorecards as part of this process to facilitate a continual service improvement plan Ensuring IT contract renewals and notice periods are clearly understood, working with other IT teams to understand our Roadmap and therefore the renewal position. To provide financial information for the annual budget; identifying cost reductions. To make sure our service catalogue and list of critical suppliers is up to date, outlining supplier SLA's against each service. To work with new suppliers in order to develop a service transition plan Responsible for problem management and to work with suppliers and internal teams to make sure the list is prioritised, and underlining problems resolved To act as an escalation point in major incidents ensuring that suppliers are focusing on service restoration. Ensuring the high priority log is kept up to date and incident management reports are received To work with the Service desk teams in helping to drive service improvements To be successful you'll need experience with the following Proven track record of IT supplier management is essential Excellent relationship management, supplier and stakeholder management skills. Experience of engaging with all level of the business and suppliers Excellent written and verbal communication skills Motivated and Enthusiastic Works well under pressure and to deadlines Flexible to change Logical analysis and trouble-shooting skills Problem solving and resourceful Methodical thinking Excellent organisation and planning skills Uses own initiative Attention to detail Excellent IT Skills If this sounds like you and you're interested in finding out more information, please contact Jordan Biddle at CPS Group on - . Alternatively, please send in an up to date copy of your CV for review in response to this advert. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies

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