Field Service Engineer

KBA Recruitment ,
Milton Keynes, Buckinghamshire
More Details
Job Type: Full-time
Salary: £24,000 per annum

Overview

Global Currency Technology Manufacturer require a Field Service Engineer for the Milton Keynes area Base salary £24k vehicle etc. Skills required Mechanical Engineering Electrical Engineering 2 -3 years professional experience Job Provide timely and accurate diagnostic reports for the customer/technical team Attend, evaluate and repair customer’s equipment on site Provide structures customer training Workshop repair and returns Submit paperwork in accordance with company and customer guidelines Responsibilities Customer Care: Attend Customer premises and repair and service equipment to highest standards. Attending customer premises and provides structured training to minimise product misuse. Provide customers with Training documentation where appropriate. Provide and meet "Expected Time of Arrival" quotes. To be flexible and adaptable to the Service Administrators / Service Manager / Customers requests to incorporate urgent requests for work. Liaise with Service Manager (or Service Administrator in his /her absence) regarding calls that require additional intervention prior to successful conclusion. Call the office before leaving any site without affecting a complete repair. Carry out any other reasonable requests and activities associated with ensuring we exceed the expectations of our customers and the successful running of the department and the company Docket/Paperwork: Complete a docket and send to the office after each call signed by the customer, provide customer paperwork in a timely manner to the office weekly. Expenses must be in the office on time and receipts separated and recorded accurately Security: Maintain all security requirements of the company and the customer, to safeguard you, the customer and the company Car Stock: Perform monthly stock check. Order any repairs efficiently and in good time to ensure response times are not affected by poor stock management Car Maintenance: Maintain your car in a legal and roadworthy condition. Ensure any repairs required are booked in to the correct garage in a timely manner and a loan car arranged. Information Flow: Provide any relevant information from the customer, back to the office person responsible for the Customer or Service Manager reference repair to the customer’s machines. Tools: Secure and look after all equipment provided by the company - ipad, mobile phone, tool kit

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