3rd Line IT Support- Basildon

3rd Line IT Support The main duties of the role will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements and managing client expectations. Purpose: Handle escalated calls from first/second line Service Desk Administer and maintain customer infrastructure, including Active Directory, LAN, Internet access, firewalls and Exchange/Office 365 Administer VMware and Citrix Infrastructures including SAN environments Administer Avaya telephony systems Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up-to-date Technical skills: Excellent knowledge of Microsoft Windows Server 2003/2008/2012 including NLB and clustering Strong knowledge of Microsoft Exchange Server and Office 365 Thorough knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Strong Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in installing, configuring and managing Cisco switches and routers. Good knowledge of Avaya phone systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Experience of patch management deployment/Windows Software Update Services Good knowledge of Microsoft Windows 7 Understanding of VOIP Ability to perform Research and Development into systems in preparation for implementation/third line support Education/Qualifications/Qualities: A strong desire and focus on continued improvements and personal development A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Strong communicator Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years experience on a helpdesk, technical support or similar role Experience of working for an MSP If you are interested in this role and believe you match the criteria above, I am looking to shortlist this position immediately so do not delay in applying or call Jass on . Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.