Administration Assistant

Are you an experienced administrator? If so, this role may be just what you are looking for. Working with Philips is more than just a job. You will be actively tracked and seek closure for calls on behalf of the Healthcare Support team. This is a temporary role for a period of 10 months with a good possibility of being extended. Benefits: Free on site car park Weekly pay Access to Randstad benefits including high street discounts and wellbeing services Clean office environment Great transport links 33 days holiday per year (after 12 weeks service) Hours of work and Salary: Monday - Friday 37.5 hours PER WEEK 09:00AM to 17:00PM £11.79 PER HOUR Responsibilities: The administration assistant role will involve actively tracking and seeking closure for calls on behalf of the Healthcare Support team. You will be responsible for speaking to and emailing Clinical / IT staff (named contact) at the hospital to confirm closure of the relevant case(s). In addition, the successful applicant may be required to carry out other administrative tasks including : Register cases on our Service Management tool (Incidents, Service requests) as required Manage the Mailbox for incoming cases and assign the cases to the relevant engineers Respond to customer queries and or forward calls to the case owner To update cases in the Service Management tool as required Requirements: Must demonstrate excellent customer communication skills, particularly phone skills Must be well organised and can prioritise tasks IT literate (Word and Excel) Ability to work with multiple mailboxes (Outlook experience would be very useful) Used to updating systems in a concise way (accuracy is essential) If you feel like you meet the requirements above and are up for the challenge, please apply today