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NRG
,
Newcastle upon Tyne, Tyne and Wear
1st Line Support
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Salary: £19,000 per annum |
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Overview
Our client is AN established provider of software and services to the Healthcare Sector. Based in Newcastle they are looking to recruit a 1st Line Support Advisor. You will be responsible for the following: Provide high quality internal and external customer support. Dealing with all incoming enquiries from users on our products. Customers consist of varying medical professionals across the UK. General queries including general advice and assistance with using our systems, functional requests, technical issues, licence queries and potential sales. Some queries are dealt with immediately, however there are some that need a more detailed response, such as technical input from the IT team or policy related questions which are authorised by the Product and Services department or relevant directors/managers You will be: Polite, professional and customer –focused approach to all external people contacting the Company To answer enquiries (phone, email and chat) about services or sales to a level appropriate to your expertise To provide administrative support for Customer Service Team and Sales and Marketing Team To populate and maintain a CRM system that underpins communication with external customers Cover for telephone switchboard as required Core skills Include: Excellent verbal communication skills Able to write clearly and concisely without spelling mistakes and grammatical errors Polite and courteous at all times Committed to a customer-centered focus Punctual Attention to detail Excellent troubleshooting skills Good IT skills Ability to identify potential risk Identify the importance of customer queries Desirable skills: BSC or higher education - Science background Salary: £19,000 plus excellent benefits This job was originally posted as www.totaljobs.com/job/89759294