IT Support Engineer

TQR ,
Plymouth, Devon
More Details
Salary: Up to £32,000 per annum + Progression Opportunities

Overview

Are you looking for a new and exciting role, where you will be a valued member of a small, friendly and supportive team? You will be partnering with a multitude of clients, predominantly using Microsoft based networks (ranging from peer to peer work groups to WAD networks with Virtual Servers of 50 workstations). You must be skilled at analysing problems, providing diagnostics and resolutions, across both hardware and software. Your main focus will be; VMware, Server Migrations and Routers initially. Your responsibilities will include; installing and supporting Windows Servers, VMware and MS Exchange migrations (On-Premise, or to Office 365 for example). Candidates with proven experience of SharePoint are of particular interest and previous experience with an MSP or other IT Managed Services contracts would also be advantageous. You will be building systems for a wide range of clients; the systems typically involve Windows Server, Microsoft Azure and Office 365 cloud services. Responsibilities Maintain installed infrastructure Build and install PCs, telephone systems, wireless networks and peripheral devices relating to desktop infrastructure Answer calls, tickets & emails on the help-desk, providing server administration and remote support using RMM Identify, log and resolve technical problems with software applications or network systems, recommending improvements where requirement Ensure that work is carried out within agreed service levels and in accordance with departmental guidelines Network and Server configuration/management Explain and document technical issues in a clear way to clients Some network cabling may be required Requirements Experience with VMware Experience in a Technical support role Working knowledge of O365 and Azure AD implementation Proficient in Windows Server 2012/16/2019 products, including MS Exchange 2010 In depth knowledge of Microsoft applications, Outlook in particular Knowledge of security for networking environments Full driving license with own car (mileage expenses will be paid) Experience with ADSL/vDSL/Cable routers, including correct configuration of wireless networks desirable Demonstrable experience with On-Premise to O365 Cloud migrations, involving SharePoint and Azure AD desirable Experience with Windows Direct Connect Networks desirable Knowledge of VoIP Telephone systems desirable Benefits Free parking Autonomous working Ongoing training and support Relaxed, friendly working environment Competitive salary and ample progression opportunities Travel cost coverage You will be out of the office on client site roughly 20% of the time, the remainder of support you provide will be remote from their Plymouth offices in Mutley. This is a niche and unique opportunity to get stuck in and hands on with Technical Support. As such we are open to considering Technicians of all levels If you have experience in this sector or a firm interest, then please submit your application and I will be in touch to discuss the position in more detail, kind regards – Rachel This job was originally posted as www.totaljobs.com/job/89758245

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