Customer Service/IT Trainer

Subfero Limited ,
Bristol, Bristol
More Details
Salary: From £28,750 to £31,250 per annum + Fantastic Benefits

Overview

Due to continued growth and success at Subfero , we now have a brilliant opportunity to join the team as a Customer Service/IT Trainer. This is suited for individuals with prior training experience who are excited to take on a new challenge in the IT sector. Who are we? Subfero are a game-changing, vibrant and dynamic outsourced IT support centre of excellence, based in a state-of-the-art office complex in the Aztec West Business Park in Bristol. Successful candidates will be joining our i ndustry leading training programme in a friendly, yet fast paced and ambitious workplace. As a Customer Service Trainer in an IT environment, you will enjoy full classroom and on the job training and support, before taking up a role as a member of the Training Team. As part of the team you would be tasked with developing successful Support Ambassadors for Microsoft's flagship product, Office 365. Your responsibilities as a Customer Service/IT Trainer will include: Providing coaching, mentoring, training and support in both IT and Customer Service to new and existing Support Ambassadors. Working as part of a team of 5 Trainers to improve all aspects of a Support Ambassador role. Coaching of Customer Service and IT skills in both 1 on 1 and group settings. The management and development of our on-boarding programme. Providing an unparalleled induction experience. The undertaking of administrative tasks. What are we looking for? 1 year prior Customer Service training experience. We are looking for an individual who thrives in a fast paced, customer focused environment. Excellent verbal communication skills – You will have confident, articulate, and professional speaking abilities. Strong ability to present – You will be confident with providing training and feedback in a presentation format. Training Experience - You will have the proven ability to develop and coach in a customer service or technical environment. Problem-solving - You will bring creative thinking to the role and be consistently considering how you can assist Support Ambassadors to improve. Critical Thinking – You will be able to proactively recognise behaviours and training needs to support individuals in their continued development. People oriented - You will enjoy working directly with customers and the Subfero team. Open to change - You will have the ability to grasp new ideas and integrate them into desired results. Bonus Points for: Genuine passion and excitement about technology The ability and love to work in a team Perhaps even an interest in gaming What we offer: Salary £28,750 per annum, rising to £31,250 per annum following successful passing of probation 2pm-10pm shift pattern (Shift pattern may change according to business needs) Job Type: Permanent, 37.5hrs per week 1 weekend shift per month 22 days annual leave (plus Bank Holidays) 1 extra day for each year of service Plus a paid day off on your birthday Free premium gym membership Free drinks, snacks, fruit etc. Pension, income protection, life insurance, healthcare scheme

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