Repairs Planner / Scheduler (Social Housing)

Build Recruitment ,
London, Greater London
More Details
Salary: £26k per year

Overview

Repairs Planner – Social Housing (6 month FTC) Location: Ealing Salary: £26K Hours: Mon – Fri 8am – 5pm (1 hour lunch) This position requires good customer service skills and good organisational skills. On a day to day basis you will receive calls from tenants within social housing properties, as well as the client, regarding repairs their properties. Main Responsibilities/Duties Include: Take calls directly from tenants regarding maintenance and repairs Raising repairs Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources Manage operative diaries Follow up with operatives and manage allocation of workload To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair. Ensure that all repair activity information is fully entered onto system in a timely and accurate manner To assist with arranging pre and post inspections for the Supervisors and record To provide administrative support for the service as required Ability to manage customer service complaints and resolve to a satisfactory resolution. To carry out any other reasonable duties as may be required by the business. To promote good working relationships with your colleagues and the company’s clients and suppliers Required Experience & Knowledge: Social Housing experience Repairs and maintenance experience Scheduling experience Competent in MS Office Customer Service focus Ability to work on own initiative and as a team member Excellent verbal and written communication skills Organised and efficient administration skills Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer. This job was originally posted as www.totaljobs.com/job/89819835

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