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Proaktive Recruitment Solutions
,
London, Greater London
Account Handler/Account Manager
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
My client is seeking an expert and knowledgeable Account Handler to join there experienced team in London. Working in a fast paced and dynamic environment providing outstanding support to the Account Executives. Servicing your client accounts during the renewals process; admin, presentations, negotiating premiums and managing all paperwork. It's a varied and busy role, but one that will also broaden your expertise. Your Role: Working in partnership with the Account Executives, to deliver the needs of your clients. First class interpersonal skills, dedicated to customer happiness and aware of maximising opportunities are critical to your success. Building renewals documents, reports, balancing the mid-term adjustments and crafting new quotes for customers. A high attention to detail is essential when dealing with this much information. Ensure client details are recorded accurately and entered onto Acturis quickly; this allows us to keep all client records accurate for audit purposes. Don't leave it too late Provide cover by renewal date to meet your client needs. Being organised, efficient and dedicated to your clients means you handle all of this on their behalf. Assist your clients with queries daily, confirm cover with the insurers, process policies and chase up outstanding documentation when required. Manage all account queries and credit control matters, highlighting any concerns to account managers on time. Your Skills, Experience and Qualifications: Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s. Worked in teams servicing both clients and colleagues; with excellent customer service skills and the ability to negotiate hard. Evidence your strong rapport-building skills and excellent communication skills. Your attention to details and dedicated customer service focus makes you a true asset. Risk aware with strong planning and analytical skills along with accuracy and attention to detail, for us, a strong colleague. Eligible to work in the UK