2nd Line Support Engineer

Summary of Role ? Raytheon UK is seeking a Hardware and Systems Support Engineer as part of a programme engineering team to design and deliver new deployed systems within the Defence Intelligence domain. This role offers a highly skilled and motivated Hardware and System Support Engineer an exciting opportunity to join the Defence Intelligence Engineering team. ? We are seeking a Hardware Support Engineer to support a tier 2 resolver group in the Service Operations team. The role involves working across the full systems engineering lifecycle from requirements analysis through design, build, test, acceptance and Live Operations . The role will include validating and verifying design artefacts from internal teams or subcontractors and supporting the integration and testing of the third party subsystem deliverables. There is also system transition and data migration to be supported alongside live operations. ? The successful candidate will find themselves working on programmes at various stages of the systems engineering lifecycle, gaining experience and an understanding of how Engineering and Raytheon operate. You will progressively develop technical, interpersonal, team working and other valuable skills that are fundamental to the business. Your capabilities will increase through both on the job work experience, and our commitment to continuous professional development. ? There will be an expectation that travel between Customer sites will be required for this role. Main Duties ? Interact with Service Desk for the assignment, receipt, logging, validation, tracking and resolution of relevant incidents and service requests. ? Investigate, resolve and close Tier 1 and 2 (1st and 2nd Line) technical hardware and software issues, liaising and co-operating with configuration management and other parts of the team as required, and advising users on appropriate action. ? Manage the lifecycle of incidents and requests, prioritising incident responses and request fulfilment to ensure that all services are delivered in accordance with contractually agreed service levels and performance indicators. ? Provide regular progress and resolution feedback to users. ? Perform regular checks of system monitoring software and redirect alert notifications to relevant Tier 3/4 (3rd/4th Line) support personnel. ? Identify situations requiring urgent attention and escalate via appropriate channels. ? Providing Hardware maintenance and IT Support for the: o Infrastructure components, i.e. the servers, workstations, storage and networks; o Integration of the COTS software applications; o Management of the security requirements through Active Directory policies, security software and writing System Operating Instructions. ? Implement the physical detailed design by building Servers, Windows workstations, configuring storage, network switches, installing COTS applications. ? Maintaining Systems Lock downs of the system using GAP and SCM generated Active Directory Group Policy Objects. ? Preparing and executing test scripts for the physical hardware. ? Analyse and resolve system hardware defects. ? Provide support to remote sites and RE (Geo). ? Participate in the 7-7 on call system as required. Candidate Requirements Essential ? Solid grounding in the systems engineering lifecycle preferably with experience on large complex secure systems. ? A knowledge and understanding of ITIL functions, principles and processes. ? Proven track record in the maintenance of complex IT systems. ? Recent practical experience of successfully integrating COTS products. ? Knowledge of the integration of computer hardware including networking in a secure environment. ? Experience of the installation and configuration of Windows server software and Windows workstations. ? Expertise in the integration and configuration of COTS software to meet defined system requirements e.g. Sophos, LogRhythmn, Lumension Device Control, What’s Up, MS Office, ESRI ArcGIS, ERDAS Imagine, BAE SOCET SET, Photoshop, Oracle, SQL Server, etc. ? Knowledge of using Active Directory and Group Policy Objects to define security requirements. ? Strong Windows system administration experience, covering Windows 7, 10 and Server 2008, 2012, 2016, 2019. ? Horizon 7 with VDI experience. ? VMware virtualisation experience ? Strong scripting capabilities using Powershell and/or Visual Basic. ? Experience of integrating engineering components from a subcontractor. ? Experienced implementing hardware integration projects. ? Problem analysis and resolution in a secure environment. ? Excellent verbal and written communication skills. ? Willingness to work out of hours on occasion. ? Current SC clearance; willing and able to obtain the highest level of UK Security Clearances and not dual nationality Desirable ? Microsoft certification. ? Experience of Ansible. ? Knowledge of or experience in DevOps. ? CISCO Certification. ? VMware NSX-T experience. ? A working knowledge of government IT Security environments and requirements including MoD JSPs (440 and 480), Safety and ILS practices and policies. ? Knowledge/experience of GIS and image processing application software. ? Knowledge of using Microsoft Security Compliance Manager 2.5 and GAP. ? Knowledge and experience in planning, designing and implementing system transition to include writing scripts and instructions, sequencing tasks, rehearsing and validating plans. ? Data Migration experience. ? Current DV clearance. Personal Characteristics ? A team player, co-operative and positive. ? Methodical, with attention to detail. ? A Finisher – who delivers what he commits to do, resilient in the face of difficulty. ? Energy and Drive. ? Personal and professional integrity. ? Staying Power; maintains personal motivation over the long haul. About Raytheon Raytheon UK is a subsidiary of Raytheon Company. We are a prime contractor and major supplier to the UK Ministry of Defence and have developed strong capabilities in mission systems integration in defence, National & Cyber security and commercial markets. Raytheon UK also designs, develops and manufactures a range of high-technology electronic systems and software solutions at its facilities in Harlow, Glenrothes, Gloucester, Manchester Waddington and Broughton. Raytheon Company, with 2017 sales of $25 billion and 64,000 employees, is a technology and innovation leader specialising in defence, civil government and cybersecurity solutions. With a history of innovation spanning 95 years, Raytheon provides state-of-the-art electronics, mission systems integration, C5ITM products and services, sensing, effects, and mission support for customers in more than 80 countries. Raytheon is headquartered in Waltham, Massachusetts. Raytheon Career Development Raytheon has a wealth of resources available to help you develop your career from the moment you join. Activities range from on-line learning modules, to external training and support for taking professional qualifications relevant to your role. Standard Benefits ? 25 days holiday statutory holidays ? Contributory Pension Scheme (up to 10.5% company contribution) ? 6 times salary ‘Life Assurance’ ? Flexible Benefits scheme with extensive salary sacrifice scheme’s ? Enhanced sick pay scheme ? Enhanced Family Friendly Policies, including enhanced Maternity, Paternity & Shared Parental leave. ? 37 hour working week with an early finish Friday. Flexible working arrangements may be considered depending on the role and subject to line manager approval. ? Canteen facilities available at Harlow and Glenrothes sites with free snacks and drinks (hot and cold) available at others Diversity Diversity is a core business imperative at Raytheon. We are an equal opportunity employer that promotes inclusiveness and always employs the best professionals for the job. Having a diverse workforce allows Raytheon to draw upon a range of different ideas and experiences which supports growing our business and creates an environment where everyone has an equal opportunity for success. Raytheon UK pro-actively encourages diversity of ideas, thoughts, and networking opportunities and has created Employee Resource Groups (ERGs) including Raytheon Women's Network, YesNet (Young Employees Success Network), D&I counsel and Reservist Network which all Raytheon employees are welcome to participate in This job was originally posted as www.totaljobs.com/job/89953572