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JLD Recruitment Ltd
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Rayleigh, Essex
Case Manager - Loans
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Job Type: Full-time |
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Overview
Customer Case Manager Location: Southend, Essex Working hours: Monday - Friday (41.5 hours per week). 5pm finish on Fridays Salary: £Negotiable - dependent on experience The originations team deals mainly with enquiries and tasks relating to the new business side of the business, but may become involved in calls overflowing from other departments. Case managers will handle all aspects of a potential new loan from the initial enquiry through to funding. All calls must be handled professionally and in a timely manner paying specific attention to TCF at all times. All tasks are to be dealt with in line with company procedures and FCA regulatory guidelines. Key Responsibilities and Accountabilities: - To ensure strict compliance with all regulatory requirements throughout the process and comply with any relevant guidelines in any contact with customers, introducers and third parties, ie Data Protection Act, FCA Guidelines, TCF Policy, etc. - To manage inbound and outbound calls, and follow communication scripts as appropriate. - To have a detailed knowledge of the company procedures/processes - To professionally asses all cases from customers and introducers in order to make informed underwriting decisions that are in line with company underwriting and lending policies, procedures and criteria, with particular attention to creditworthiness and affordability to the extent possible for the life time of the loan in accordance with CONC rules, whilst ensuring the assessment is adequate, proportionate, plausible and sustainable with an underwriting rationale applied to each case prior to funding. - To minimise the risk to the business with a strong focus on fraud avoidance - To proactively manage a pipeline of cases, and also those of team members in their absence - Update company systems fully as appropriate, ie Vienna, FLG, etc - Provide technical advice and assistance to other departments as and when required - To provide a high level of customer service at all stages of the process Key Knowledge: Good industry knowledge and experience of the consumer finance market and the products and services offered by the company. Full understanding of CONC Rules, Know Your Customer and company AML and Vulnerability Procedures. Ability to analyse and interpret reports from agencies, including: Experian/Equifax/Call Credit/Land Registry/CIFAS Competent in all company systems Important information during Covid-19 Our office is temporarily closed during COVID-19, however, we are still monitoring emails. This is to follow government guidelines and to keep our staff and the general public safe. All of our positions are currently on hold as requested by our clients with the view once we return to normality they will once again be live. With this in mind you are welcome to apply to us to prepare: All emails and applications are being monitored during this time.