IT Support Technician

Premier Group Recruitment ,
Birmingham, West Midlands
More Details
Job Type: Full-time
Salary: £21,000 per annum

Overview

Role: IT Support Technician Location: Worcestershire Salary: £22,000 - £25,000 DOE A fantastic opportunity has arisen for an experienced IT Support Technician to join a leading organisation based in Worcestershire. The successful candidate will need hands on technical experience. Responsibilities: IT Support Technician Deal with IT or telephony related issues for internal staff and remote users MS Office, and other supported applications Windows and OSX Operating Systems and related hardware Logging all work requests on internal ticketing system Escalating tickets or issues to senior management where appropriate if issue cannot be resolved internally and managing these tickets. Logging tickets via appropriate channels and tracking the ticket to conclusion Acting as point of contact whenever on site or remote assistance is required Setting up and maintaining users on Adviser Office, including maintaining security groups Adding new users on AD and Azure AD, maintenance of AD and Azure AD and to remove leavers in a timely fashion, maintaining security groups, group policy. Setting up email on 3rd party devices (e.g. mobile phone, iPad etc.) Setting up External User laptop, including VPN connection, email, server access and remote desktop connection (for connecting to database). Demonstrating access to External Users Setting up remote user’s PC requirements, including VPN connection, encryption, email, anti-virus, server access and remote desktop connection Installing and upgrading new or existing software on client machines, ensuring that this is done efficiently and with minimal disruption Skills and experience: IT Support Technician Active Directory Windows Server (desirable) Windows 7 and above Microsoft Products PowerShell Microsoft Azure Exchange Online Mobile Device Management Security principles If you are an experienced IT Support Technician looking for a new challenging role then please send your latest CV to or call Jenny on

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