Operations Analyst

Flat Fee Recruiter ,
Newcastle upon Tyne, Tyne and Wear
More Details
Job Type: Full-time
Salary: £16,000 per annum

Overview

Do you have experience working for an energy supplier? Do you have excellent problem solving and communication skills and want a competitive salary? Then read on OPERATIONS ANALYST £16,000 - £22,000 Newcastle About The Company Our client is the pioneer for making energy smart and insightful. Incorporating artificial intelligence and state of the art technologies they are able to offer a simple, modern and clear approach to all of their customers energy needs. Working within the Operations team, you will be supporting data management, client reporting, trade processes, and problem resolution. This person will work closely with Customer Service to ensure integrity of the data systems. Our client will rely on you to listen to their customers and use your expertise, creativity, and passion to meet their needs and remind them that behind the company’s great products are amazing people, ensuring that they continue to deliver their 5 rated customer service. You will be an excellent communicator with the ability to detect issues and escalate where needed. Without question you will be a great team player who embraces change and enjoys a fast-paced working environment. About You Previous experience with an energy supplier Experience in driving activities across teams' Excellent communication and influencing skills Excellent analytical and problem-solving skills Excellent IT literacy, Word and Excel Decision making and prioritisation skills Ability to communicate to stakeholders at all levels of the business The Role Deliver all customer monthly operational SLAs Monitor all unbilled supply points and ensure timely action taken to prevent ageing Proactively identify any operations related issues and track these through to resolution Produce and analyse reports to identify areas of improvement Provide regular business updates on operations progress to the senior leadership team Reviewing and improving all operations related processes Train and develop staff to ensure resilience around the operations function Ensure all queries are dealt with in a timely manner Provide adequate resource to system development and testing of new enhancements Liaising with 3rd parties to support the billing outputs process Any other reasonable duties as defined by management If you are interested in working for a company where 100% of the electricity they supply is from clean renewable sources within the UK, then apply How to apply for the Operations Analyst job If you have the skills and experience required for this Operations Analyst job, just click "apply" today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have. You must be eligible to work in the UK Suitable skills and experience include: Operations Analyst, Business Analysis, Customer Service, Customer Service Manager, Team Leader, Administrator Customer Services, Data Analyst, Data Administration

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