Telephone Banking - Sunderland

Job Role: Customer Service Consultant - Telephone Banking Function: Customer Service Operations, Telephone Banking Location: Sunderland Salary: £17700 Hello. We're TSB, and we exist to change the way Britain banks. We aren't like other big banks. That's because every penny that TSB customers deposit stays right here in Britain, supporting mortgages or loans for other TSB customers. That helps our customers and their communities to thrive. And that's a good thing for all of us. We're not interested in trying to make a fast profit at the expense of our customers. We profit with them, not from them. Customers want to speak to friendly, helpful people when they call their bank. Could one of them be you? Our Advisors find out exactly what our Customer's needs are by building good relationships and listening hard. So there are no scripts, no jargon and no unachievable targets. You'll be there to give customers clear information and advice. You'll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer and gets the care and attention they deserve. We're not looking for any specific experience - just be conscientious, enthusiastic and bring a talent for talking to different kinds of people. You'll also need to be willing to work on Saturdays. 4 week rotational shift pattern similiar to the below: Week 1 - Mon, Tues, Wed, Fri & Sat - 1pm - 9pm Week 2 - Mon - Fri - 8am - 4pm Week 3 - Mon, Tues, Wed & Fri - 10am - 6pm & Sat 8am - 4pm Week 4 - Mon - Fri -11am - 7pm However, it's not just customers who get looked after at TSB. In return for your hard work, you'll enjoy a wide range of benefits too, including 22 days' holiday. To top it all off, our flexible benefits allows you to choose cash or pick from a range of options such as Holiday Trading, Flex Card for discounted shopping, Dental Cover and Private Medical Benefits.