Domiciliary Care Coordinator

DOMICILIARY CARE COORDINATOR £21-25000 depending on experience Inc on-call Maidenhead Immediate interviews/ Apply now Key responsibilities Lead and develop the team of coordinators to effectively allocate care assistants to customers. Make sure care and support is delivered on time, safely and in line with customer wishes (as agreed in their care and support plan). Duties Manage the workflow and performance of the coordinator(s). Provide advice, induction, training and supervision to the coordinators Carry out investigations relating to the quality of the service and implement improvement actions Liaise with the registered manager to make sure sufficient care assistants with the right skills mix are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism or holidays Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance Use IT systems to allocate care assistants to provide care and support to customers. Work with coordinator(s) and supervisors to appropriately match care assistants to customers taking account of: o Care assistant skills, experience and time to safely deliver the care and support plan o The customer’s preferences and care needs o Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting customer needs o Changes in care and support packages o Priorities when there are unexpected emergencies Make sure staff rotas are completed distributed weekly In some offices, take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations Work with the office team to maintain up to date electronic and hand written records. Make sure systems are used to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon Keep all information about customers and their families secure and confidential except where policy requires you to share to protect the interests of our customers Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding Work with the team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary Carry out general office duties. Prepare reports as required by the registered manager Work flexibly as part of the team and apply policies and procedures at all times Urgent, immediate start apply now